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www.dyson.com
JN.42593 PN.23290-04-01 29.07.11
IMPORTANT!
WASH FILTER
Wash filter with cold water regularly or as required.
Register for a filter wash reminder by email
(Australia only): customercare@dyson.com.au
Dyson Customer Care
Your Dyson appliance will be covered for parts and labour for 2 years from the date of
purchase, subject to the terms of the Dyson guarantee.
If you have a query about your Dyson appliance, call the Dyson Customer Care Helpline
quoting the serial number and details of where and when you bought the appliance.
Most queries can be solved over the phone by one of our Dyson Customer Care Helpline staff.
DYSON CONTACT DETAILS
Australia
Website: www.dyson.com.au
Dyson Customer Care: 1800 239 766 (Mon-Fri 8:00am to
6:00pm EST, Sat-Sun 8:30am to 4:00pm EST).
Email: customercare@dyson.com.au
Address: Dyson Appliances (Aust) Pty Ltd.,
PO Box 2835, Taren Point, NSW 2229 Australia.
New Zealand
Website: www.dyson.co.nz
Dyson Customer Care: 0800 397 667 (Mon-Fri 8:30am
to 5:00pm).
Email: dyson@averyrobinson.co.nz
Address: Avery Robinson Ltd., Unit F, 151D Marua Road,
Ellerslie, Auckland, 1051 New Zealand.
Singapore
Website: www.dyson.com.sg
Dyson Customer Care: 7000 435 7546 (Mon-Fri 9:00am to
6:00pm).
Email: singapore@dyson.com
Address: Service @ Home Pte Limited, 2 Leng Kee Road,
#04-09A Thye Hong Centre, Singapore 159086.
Indonesia
Website: www.dyson.co.id
Dyson Customer Care: 021 707 39766 (Mon-Fri 9:00am
to 5:00pm).
Email: service@higienis.com
Address: PT. Higienis Indonesia Permata Plaza Top Floor
TF-04, JI, M. H. Thamrin Kav. 57, Jakarta 10350 Indonesia.
QUESTIONNAIRE
1 This vacuum cleaner is:
My first vacuum cleaner, please go to question 3
A replacement vacuum cleaner
An additional vacuum cleaner
2 Which brand of cleaner are you replacing or adding to?
Dyson Electrolux
Hoover LG
Miele Panasonic
Samsung Nilfisk
Vax Kambrook
Volta Wertheim
Other, please specify
3 Why did you choose to buy a Dyson vacuum cleaner?
(Please rank in order, 1-5. 1 being the most important).
Dyson reputation
Good for pet hair pick-up
Performs consistently well
No loss of suction
Previous experience of Dyson
Easy to manoeuvre
Good for people suffering from asthma and allergies
Features
HEPA filtration
Hygienic and germ free cleaning
Price/special offer
Wanted a bagless cleaner
Compact and easy to store
Store staff recommendation
Picks up more dust than others
Latest model/technology
Reliability/quality
Friend/family recommendation
Other
4 Where did you first hear about this Dyson vacuum cleaner?
From friends and family
Saw it on the internet
From TV/a magazine advert
Saw it in a store catalogue
Saw it in a store
Recommended by salesperson
5 Do you own other Dyson products?
Handheld Handstick
Fan Vacuum cleaner
No
6 What is your average household income?
Less than $45,000
Between $45,000 – $74,999
Between $75,000 – $100,000
Over $100,000
7 Do you have any household pets?
Dog Cat
No Other
8 Does anyone in your household suffer from any of the following?
Asthma Allergies
No
9 To which age group do you belong?
16 – 24 25 – 34
35 – 44 45 – 54
55 – 64 65+
10 Would you recommend a Dyson vacuum cleaner to your family
and friends?
Yes No
11 Do you have children?
Pre-school Aged 5-17 years
Aged +17 years Children no longer at home
Pregnant No children
12 Which best describes your house? (Tick one from each column).
Own house Up to 2 beds
Rented house 3-4 beds
Own apartment/villa More than 4 beds
Rented apartment/villa
Share accommodation
Live with parents
Please take a few moments to answer our questions.
They will help us develop new products for the future.
THANK YOU FOR YOUR TIME