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BATTERY SAFETY INSTRUCTIONS
• The Dyson vacuum cleaner must be disconnected from the mains supply when
removing the battery.
• Use only Dyson batteries and charging unit for this Dyson vacuum cleaner.
• The battery is a sealed unit and under normal circumstances poses no safety
concerns. In the unlikely event that liquid leaks from the battery do not touch the
liquid and observe the following precautions:
• Skin contact – can cause irritation. Wash with soap and water.
• Inhalation – can cause respiratory irritation. Provide fresh air and seek
medical advice.
• Eye contact – can cause irritation. Immediately flush eyes thoroughly with water
for at least 15minutes. Seek medical attention.
• Disposal – wear gloves to handle the battery and dispose of immediately
following local ordinances or regulations.
CAUTION:
The battery used in this device may present a risk of fire or chemical burn if
mistreated. Do not disassemble, short contacts, heat above 60°C, or incinerate.
Replace battery with a Dyson battery only: use of any other battery may present
a risk of fire or explosion. Dispose of used battery promptly. Keep away from
children. Do not disassemble and do not dispose of in fire.
AUSTRALIAN CONSUMER LAW
The details of the Dyson guarantee are set out below. In addition to your rights
under the Dyson guarantee, we also provide the following statement as
required by the Australian Consumer Law: In Australia, your Dyson vacuum
cleaner comes with statutory guarantees that cannot be excluded under the
Australian Consumer Law. You are entitled to a replacement or refund for a
major failure and for compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have your Dyson vacuum cleaner repaired or
replaced if it fails to be of acceptable quality and the failure does not amount to
a major failure.
DYSON 2 YEAR GUARANTEE
TERMS AND CONDITIONS
Terms and conditions of your Dyson 2 year guarantee.
• The Dyson guarantee becomes effective from the date of purchase.
• All work will be carried out by Dyson Appliances (Aust) Pty Ltd., Avery Robinson
Ltd. (NZ), Singapore’s authorised agent - Service @ Home Pte. Ltd., Indonesia’s
authorised agent - PT Higienis Indonesia or their authorised agents.
• Any parts replaced will become the property of Dyson Appliances (Aust) Pty Ltd.,
Avery Robinson Ltd. (NZ), Dyson Singapore Pte Ltd. or PT Higienis Indonesia.
• The repair and replacement of your Dyson vacuum cleaner under Dyson
guarantee will not extend the Dyson guarantee period.
• The Dyson guarantee provides benefits which are additional to and do not affect
your statutory rights and remedies as a consumer.
• You must provide proof of (both original and any subsequent) delivery/purchase
before any work can be carried out on your Dyson vacuum cleaner. Without
this proof, any work carried out pursuant to the Dyson guarantee and any
associated delivery charges (both to and from us) will be at your cost, subject to
your statutory rights and remedies as a consumer. Please keep your receipt or
delivery note.
WHAT IS COVERED
Your Dyson guarantee covers:
• The repair or replacement of your Dyson vacuum cleaner if your Dyson vacuum
cleaner is found to be defective due to faulty materials, workmanship or function
within 2 years of purchase or delivery (if any part is no longer available or out of
manufacture Dyson will replace it with a functional replacement part).
• Use of the Dyson vacuum cleaner in the country of purchase.
WHAT IS NOT COVERED
Under your Dyson guarantee, Dyson shall not be liable for costs of repair or
replacement of a product incurred as a result of:
• Normal wear and tear (e.g. fuse, belt, brush bar, batteries etc).
• Reduction in battery discharge time due to battery age or use.
• Industrial use of the Dyson vacuum cleaner such as vacuuming gyprock dust or
builders dust. This may void your Dyson guarantee.
• Accidental damage, faults caused by negligent use or care, neglect, careless
operation or handling of the Dyson vacuum cleaner which is not in accordance
with this Dyson Operating Manual.
• Blockages – please refer to this Dyson Operating Manual for details of how to
unblock your Dyson vacuum cleaner.
• Use of the Dyson vacuum cleaner for anything other than normal domestic
household purposes in the country of purchase.
• Use of parts not assembled or installed in accordance with the instructions
of Dyson.
• Use of parts and accessories other than those produced or recommended by Dyson.
• Damage from external sources such as transit, weather, electrical outages or
power surges.
• Failures caused by circumstances outside Dyson’s control.
• Repairs or alterations carried out by parties other than Dyson or its
authorised agents.
If your Dyson guarantee does not apply, you may have statutory rights and
remedies available to you as a consumer.
If you are in any doubt as to what is covered by your Dyson guarantee, please
call the Dyson Customer Care Helpline on:
Australia 1800 239 766
New Zealand 0800 397 667
Singapore 7000 435 7546
Indonesia 021 707 39766
Remember: Always disconnect plug from mains before inspecting for problems.
• Sucking up certain items such as stockings, clippings of cloth, sizeable pieces
of paper etc may block the hose or ducts. Should a blockage occur, refer to the
‘Looking for blockages’ section in this Dyson Operating Manual (see pages 4,
6 and 8).
• Never pick up hot cinders or lit cigarette ends.
• Do not attempt to pick up water with your Dyson vacuum cleaner. It has not
been designed as a wet pick-up cleaner.
REGISTERING YOUR DYSON GUARANTEE
To help us ensure you receive prompt and efficient service, please register as a
Dyson vacuum cleaner owner. There are three ways to do this:
• Online (Australia and New Zealand only)
AU: www.dyson.com.au/register
NZ: www.dyson.co.nz/register
• By calling the Dyson Customer Care Helpline.
• By completing and returning the enclosed form to us by mail.
This will confirm ownership of your Dyson vacuum cleaner in the event of an
insurance loss, and enable us to contact you if necessary.
DYSON CUSTOMER CARE
THANK YOU FOR CHOOSING TO BUY A DYSON VACUUM CLEANER
• If you have a query about your Dyson vacuum cleaner, call the Dyson Customer
Care Helpline and quote your serial number, or contact us via the website.
Your serial number can be found on the main body of the Dyson vacuum
cleaner behind the filter.
• Most queries can be solved over the phone by one of our Dyson Customer Care
Helpline staff.
• If your Dyson vacuum cleaner needs a service, call the Dyson Customer Care
Helpline so we can discuss the available options.
• To enable us to carry out work on your Dyson vacuum cleaner please contact the
Dyson Customer Care Helpline to obtain a reply paid delivery address in your
state (available in Australia only).
• If your vacuum cleaner is under Dyson guarantee and the repair or replacement
is covered, it will be repaired or replaced at no cost. If the repair or replacement
is found not to be covered under the Dyson guarantee, the repair or
replacement of the vacuum cleaner and any associated delivery charges (both
to and from us) will be at your cost, subject to your statutory rights and remedies
as a consumer.
DYSON CUSTOMER CARE DETAILS
If there are any queries, please call the Dyson Customer Care Helpline.
AU: 1800 239 766
(Mon-Fri 8:00am to 6:00pm EST, Sat-Sun 8:30am to 4:00pm EST)
www.dyson.com.au
NZ: 0800 397 667 (Mon-Fri 8:30am to 5:00pm)
www.dyson.co.nz
SG: 7000 435 7546 (Mon-Fri 9:00am to 6:00pm)
www.dyson.com.sg
ID: 021 707 39766 (Mon-Fri 9:00am to 5:00pm)
www.dyson.co.id
ABOUT YOUR PRIVACY
Dyson may use your information provided for future marketing and research
purposes (including sending commercial electronic messages) and may disclose
it to third parties for the purposes of providing the services you have requested,
or to our business partners or professional advisers. If you wish to access your
personal information or see our full privacy policy, please contact us at
customercare@dyson.com.au
DISPOSAL INFORMATION
• Dyson products are made from high grade recyclable materials. Please dispose
of this product responsibly and recycle where possible.
• The battery should be removed from the product before it is disposed of.
• Dispose of, or recycle the battery in accordance with local ordinances or
regulations.
When your Dyson vacuum cleaner reaches the end of its life, we are responsible
for its safe disposal. You can send your old Dyson vacuum cleaner back to us (at
our cost) and we will organise for it to be recycled.*
*Please note that not all parts are recyclable. Recycling of parts is subject to the
capabilities of 3rd party suppliers. Available in Australia only.
Simply:
1. Box up your old Dyson vacuum cleaner
2. Take the package to your local post office and send to the address below:
Dyson We Recycle
Reply Paid 83215
Dyson Service Centre
Unit 6 & 7, 7-11 Parraweena Rd
Taren Point, NSW 2229
PRODUCT INFORMATION
Please note: Small details may vary from those shown.