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ASSEMBLY
• Stand the appliance up straight and slide the hose into guides at the back of the
appliance and click into place.
• Ensure the hose is straight and slide the wand straight down into the hose until it
clicks into place.
• Click the wand handle into the top of the appliance. Press the red button on the
rear of the wand handle and slide the tube down. Close the wand cap.
• Attach the tools to the appliance and wind the cable anti-clockwise around cable
hooks and secure with clip.
USING YOUR DYSON APPLIANCE
Unwind the cable and insert the plug into a suitable socket. Hold the cleaner
head down with your foot and pull the handle downwards. To switch ‘ON’ or
‘OFF’ press the red power button in front of the handle.
CAUTION:
• Do not allow the appliance to be used by anyone who may not be able to
operate it safely.
• The use of an extension cable is not recommended.
• Always switch ‘OFF’ and unplug before performing maintenance on your
appliance.
• Ensure the cyclone is secured to the appliance. Do not press the cyclone release
button or shake the appliance while carrying or it could fall and cause injury.
• Store the appliance indoors. Put the appliance away after use with the cable
coiled safely, to prevent tripping hazards.
• Do not use outdoors or on wet surfaces or to vacuum water or other liquids –
electric shock could occur.
• Do not lubricate any parts, or carry out any maintenance or repair work other
than that shown in this Dyson Operating Manual, or advised by the Dyson
Customer Care Helpline.
PLEASE NOTE:
• This appliance is intended for domestic use only. Fine dust such as plaster dust
or flour should only be vacuumed in very small amounts.
• Do not use the appliance to pick up sharp hard objects, small toys, pins, paper
clips, etc. They may damage the appliance.
• If used in a garage, care should be taken to wipe the soleplate and wheels with
a dry cloth after vacuuming to clean off any sand, dirt, or pebbles that could
damage delicate floors.
• Consult your flooring manufacturer’s recommended instructions before
vacuuming and caring for your flooring, rugs, and carpet. Some carpets
will fuzz if a rotating brush bar is used when vacuuming. If this happens,
we recommend vacuuming in hard floors mode and consulting with your
flooring manufacturer.
• When vacuuming, certain carpets may generate small static charges in the clear
bin. These are entirely harmless and are not associated with the mains supply.
To minimise any effect from this, do not put your hand or insert any object into
the clear bin unless you have first emptied it and rinsed it out with cold water.
(See ‘Cleaning the clear bin’ section on page 8).
• Do not use or store this appliance below 0°C. Ensure that the appliance is at
room temperature before operating.
HARD FLOORS/CARPETS
Ensure the appliance is in an upright position before adjusting the setting. The
brush bar will automatically stop if it becomes obstructed. If the brush bar stops
during use, please refer to the ‘Clearing brush bar obstructions’ section (see
pages 4 and 8).
HIGH-REACH CLEANING
CAUTION:
• Switch ‘OFF’ the appliance before changing tools.
• Powerful suction can cause the hose to ‘pull back’ - please take care.
• Take extra care when vacuuming on stairs. Do not work with the appliance
above you on the stairs. Do not put the appliance on chairs, tables etc.
• Ensure the appliance is in the upright position before using tools.
PLEASE NOTE:
• To release the wand, open the wand cap and pull the red tube from inside the
handle until it clicks. Press the grey button at the front of the carry handle to
release the wand and hose from the appliance. Tools can be attached to either
the hose or the wand.
• The brush bar will not rotate when the appliance is in an upright position.
• Ensure wand cap is closed when not in use.
EMPTYING THE CLEAR BIN
CAUTION:
• Switch ‘OFF’ the appliance and unplug before emptying the clear bin.
• Empty as soon as the dirt reaches the level of the MAX mark – do not overfill.
• To remove the clear bin from the appliance, press the red button at the rear of
cyclone carrying handle. To release the dirt, press the red bin
release button.
• To minimise dust/allergen contact when emptying, encase the clear bin tightly
in a plastic bag and empty. Remove the clear bin carefully and seal bag tightly,
dispose as normal. Emptying into a bag is recommended for people with
asthma and allergies.
• Do not use the appliance without the clear bin in place.
CLEANING THE CLEAR BIN
CAUTION:
To remove the cyclone unit from the clear bin press the red bin release button.
This exposes a small silver button behind the red opening mechanism. Press the
silver button and separate the cyclone unit from the clear bin.
• Clean the clear bin with cold water only.
• Ensure the clear bin is completely dry before replacing.
PLEASE NOTE:
• Do not use detergents, polishes or air fresheners to clean the clear bin.
• Do not put clear bin in a dishwasher.
• Clean the shroud with a cloth or dry brush to remove lint and dust.
WASHING YOUR FILTERS
DO THIS EVERY 3 MONTHS
CAUTION:
• Switch ‘OFF’ and unplug the appliance before removing the filters.
• Ensure the filters are completely dry before refitting to the appliance.
PLEASE NOTE:
This appliance has two filters, located as shown. It is important to check your
filters regularly and wash at least every 3 months according to instructions, to
maintain performance.
• After washing please leave for 24 hours to dry completely.
• The filters may require more frequent washing if vacuuming fine dust.
• Do not use detergents to clean the filters.
• Do not put the filters in a dishwasher, washing appliance, tumble dryer, oven,
microwave or near a naked flame.
LOOKING FOR BLOCKAGES
CAUTION:
• Switch ‘OFF’ and unplug the appliance before checking for blockages. Failure to
do so could result in personal injury.
• Please ensure the appliance is upright and switched off before removing hose or
airway inspection parts.
• Beware of sharp objects when clearing blockages.
• Refit all parts of the appliance securely before using.
PLEASE NOTE:
• Clearing blockages is not covered by your appliance’s limited guarantee.
• This appliance is fitted with an automatically resetting thermal cut-out. If any
part of the appliance becomes blocked, it may overheat and automatically
cut-out. Switch ‘OFF’ and unplug the appliance and leave to cool down for 1-2
hours before checking filter or for blockages.
CLEARING BRUSH BAR OBSTRUCTIONS
CAUTION:
• Switch ‘OFF’ and unplug the appliance before clearing brush bar obstructions.
Failure to do so could result in personal injury.
• Beware of sharp objects when clearing obstructions.
• Refit all parts of the appliance securely before using.
PLEASE NOTE:
• Clearing brush bar obstructions is not covered by your appliance’s limited
guarantee.
BRUSH BAR TROUBLESHOOTING
If the brush bar has stopped spinning, follow the steps below. Alternatively contact
the Dyson Customer Care Helpline or visit our website (see page 9).
CAUTION:
• Ensure appliance is in reclined position.
• Ensure clutch is turned on- appliance is in carpet mode (See page 5).
• Check the cleaner head for blockages (i.e. tangled hair, large debris).
• If the brush bar still isn’t spinning, contact the Dyson Customer Care Helpline
or visit our website (See page 9).
AUSTRALIAN CONSUMER LAW
The details of the Dyson guarantee are set out below. In addition to your rights
under the Dyson guarantee, we also provide the following statement as
required by the Australian Consumer Law: In Australia, your Dyson appliance
comes with statutory guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure
and for compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have your Dyson appliance repaired or replaced if it fails
to be of acceptable quality and the failure does not amount to a major failure.
DYSON 2 YEAR GUARANTEE
TERMS AND CONDITIONS
Terms and conditions of your Dyson 2 year guarantee.
• The Dyson guarantee becomes effective from the date of purchase.
• All work will be carried out by Dyson Appliances (Aust) Pty Ltd., Avery Robinson
Ltd. (NZ), Singapore’s authorised agent - Service @ Home Pte. Ltd., Indonesia’s
authorised agent - PT Higienis Indonesia or their authorised agents.
• Any parts replaced will become the property of Dyson Appliances (Aust) Pty Ltd.,
Avery Robinson Ltd. (NZ), Dyson Singapore Pte Ltd. or PT Higienis Indonesia.
• The repair and replacement of your Dyson appliance under Dyson guarantee
will not extend the Dyson guarantee period.
• The Dyson guarantee provides benefits which are additional to and do not
affect your statutory rights and remedies as a consumer.
• You must provide proof of (both original and any subsequent) delivery/
purchase before any work can be carried out on your Dyson appliance. Without
this proof, any work carried out pursuant to the Dyson guarantee and any
associated delivery charges (both to and from us) will be at your cost, subject to
your statutory rights and remedies as a consumer. Please keep your receipt or
delivery note.
WHAT IS COVERED
Your Dyson guarantee covers:
• The repair or replacement of your Dyson appliance if your Dyson appliance is
found to be defective due to faulty materials, workmanship or function within
2 years of purchase or delivery (if any part is no longer available or out of
manufacture Dyson will replace it with a functional replacement part).
• Use of the Dyson appliance in the country of purchase.
WHAT IS NOT COVERED
Under your Dyson guarantee, Dyson shall not be liable for costs of repair or
replacement of a product incurred as a result of:
• Normal wear and tear (e.g. fuse, belt, brush bar etc).
• Industrial use of the Dyson appliance such as vacuuming gyprock dust or
builders dust. This may void your Dyson guarantee.
• Accidental damage, faults caused by negligent use or care, neglect, careless
operation or handling of the Dyson appliance which is not in accordance with
this Dyson Operating Manual.
• Blockages – please refer to this Dyson Operating Manual for details of how to
unblock your Dyson appliance.
• Use of the Dyson appliance for anything other than normal domestic household
purposes in the country of purchase.
• Use of parts not assembled or installed in accordance with the instructions
of Dyson.
• Use of parts and accessories other than those produced or recommended by Dyson.
• Damage from external sources such as transit, weather, electrical outages or
power surges.
• Failures caused by circumstances outside Dyson’s control.
• Repairs or alterations carried out by parties other than Dyson or its
authorised agents.
If your Dyson guarantee does not apply, you may have statutory rights and
remedies available to you as a consumer.
If you are in any doubt as to what is covered by your Dyson guarantee, please
call the Dyson Customer Care Helpline on:
Australia 1800 239 766
New Zealand 0800 397 667
Singapore 7000 435 7546
Indonesia 021 707 39766
Remember: Always disconnect plug from mains before inspecting for problems.
• If your Dyson appliance will not operate, first check mains socket has electricity
supply and the plug is properly inserted into the socket.
• Sucking up certain items such as stockings, clippings of cloth, sizeable pieces
of paper etc may block the hose or ducts. Should a blockage occur, refer to the
‘Looking for blockages’ section in this Dyson Operating Manual (see pages 4
and 8).
• Never pick up hot cinders or lit cigarette ends.
• Do not attempt to pick up water with your Dyson appliance. It has not been
designed as a wet pick-up cleaner.
REGISTERING YOUR DYSON GUARANTEE
To help us ensure you receive prompt and efficient service, please register as a
Dyson appliance owner. There are three ways to do this:
• Online (Australia and New Zealand only)
AU: www.dyson.com.au/register
NZ: www.dyson.co.nz/register
• By calling the Dyson Customer Care Helpline.
• By completing and returning the enclosed form to us by mail.
This will confirm ownership of your Dyson appliance in the event of an insurance
loss, and enable us to contact you if necessary.
DYSON CUSTOMER CARE
THANK YOU FOR CHOOSING TO BUY A DYSON APPLIANCE
• If you have a query about your Dyson appliance, call the Dyson Customer Care
Helpline and quote your serial number, or contact us via the website.
Your serial number can be found on the main body of the Dyson appliance
behind the clear bin.
• Most queries can be solved over the phone by one of our Dyson Customer Care
Helpline staff.
• If your Dyson appliance needs a service, call the Dyson Customer Care Helpline
so we can discuss the available options.
• To enable us to carry out work on your Dyson appliance please contact the
Dyson Customer Care Helpline to obtain a reply paid delivery address in your
state (available in Australia only).
• If your appliance is under Dyson guarantee and the repair or replacement is
covered, it will be repaired or replaced at no cost. If the repair or replacement is
found not to be covered under the Dyson guarantee, the repair or replacement
of the appliance and any associated delivery charges (both to and from us) will
be at your cost, subject to your statutory rights and remedies as a consumer.
DYSON CUSTOMER CARE DETAILS
If there are any queries, please call the Dyson Customer Care Helpline.
AU: 1800 239 766
(Mon-Fri 8:00am to 6:00pm EST, Sat-Sun 8:30am to 4:00pm EST)
www.dyson.com.au
NZ: 0800 397 667 (Mon-Fri 8:30am to 5:00pm)
www.dyson.co.nz
SG: 7000 435 7546 (Mon-Fri 9:00am to 6:00pm)
www.dyson.com.sg
ID: 021 707 39766 (Mon-Fri 9:00am to 5:00pm)
www.dyson.co.id
ABOUT YOUR PRIVACY
Dyson may use your information provided for future marketing and research
purposes (including sending commercial electronic messages) and may disclose
it to third parties for the purposes of providing the services you have requested,
or to our business partners or professional advisers. If you wish to access your
personal information or see our full privacy policy, please contact us at
customercare@dyson.com.au
DISPOSAL INFORMATION
• Dyson products are made from high grade recyclable materials. Please dispose
of this product responsibly and recycle where possible.
When your Dyson appliance reaches the end of its life, we are responsible for
its safe disposal. You can send your old Dyson appliance back to us (at our cost)
and we will organise for it to be recycled.*
*Please note that not all parts are recyclable. Recycling of parts is subject to the
capabilities of 3rd party suppliers. Available in Australia only.
Simply:
1. Box up your old Dyson appliance
2. Take the package to your local post office and send to the address below:
Dyson We Recycle
Reply Paid 83215
Dyson Service Centre
Unit 6 & 7, 7-11 Parraweena Rd
Taren Point, NSW 2229
PRODUCT INFORMATION
Please note: Small details may vary from those shown.