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10
TROUBLESHOOTING
1. Toilet emits odor (flush ball
open).
2. Water will not stay in bowl.
3. Water will not enter bowl.
4. Water will not shut off and
overflows bowl.
5. Flush ball will not open.
6. Hand spray unit leaks.
7. Water does not enter toilet
bowl properly.
8. Water leaking from water
valve.
9. Water leaking from under
toilet.
a. Odor emitting from base of toilet.
b. Plugged holding tank vent line.
a. Improper seal between flush ball
and seal due to dirt or debris on
underside of flush ball seal.
b. Worn or damaged flush ball and
seal.
a. Water valve fuse is blown.
b. Water valve filter screen is clogged.
c. Defective water valve.
d. Defective flush switch.
a. Dirt or debris lodged in water valve
seal.
b. Defective water valve.
a. Flush cable is loose or broken.
b. Base pulley broken.
a. Hand sprayer is defective.
a. Insufficient water flow rate at toilet.
b. Water valve clogged.
c. Plugged rim wash holes in toilet.
a. Water valve body cracked due to
freeze damage.
b. Water line connection is loose or
not seated properly.
c. Defective water valve.
d. Stripped threads.
a. Toilet loose.
b. Defective component under china
bowl: vacuum breaker assembly,
water hose/fittings, water valve
assembly, upper bowl seal, base
O-ring, rotor shaft, or plastic base.
c. Worn or defective floor flange seal.
d. Cracked china bowl.
a. Use SeaLand brand deodorants.
b. Clear obstructions from vent line.
a. Clean underside of flush ball seal
(see cleaning method on page 7).
b. Remove toilet from floor,
disassemble bowl from base and
replace flush ball and seal.
a. Replace fuse located in fuse panel.
b. Clean filter screen.
c. Replace water valve.
d. Replace flush switch.
a. Disassemble and clean water
valve.
b. Replace water valve.
a. Tighten or replace cable.
b. Replace base pulley.
a. Replace hand sprayer.
a. Check water flow rate at toilet.
Rate should be 2 gpm (7.6 lpm)
at toilet.
b. Remove and clean screen
located inlet of water valve.
c. Clean holes. If still a problem,
replace the toilet bowl.
a. Replace water valve.
b. Insure that threads are not
cross-threaded and tighten.
c. Replace water valve.
d. Replace water valve.
a. Tighten toilet mounting bolts.
b. Remove floor bolts and turn toilet
to one side as much as possible,
keeping telescoping base in floor
flange adapter. Flush toilet to find
source of leak. Tighten loose
connections or replace defective
component.
c. Replace seal.
d. Replace china toilet.
Problem Possible Cause Service Instructions
Important: Always turn off electrical power and water to the toilet for disassembly.