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Problem Possible Cause Service Instructions
TROUBLESHOOTING GUIDE (cont’d)
3. Flush ball will not close
completely. (continued)
4. Flush ball will not open.
5. Water does not shut off in
toilet (toilet overows).
6. Hand spray unit leaks.
7. Water does not enter toilet
bowl properly.
8. Water is leaking from
water valve.
9. Water is leaking from
bottom of toilet base.
10. Water is leaking from rear
of toilet bowl.
11. Water is leaking from the
base/toilet connection.
c. Defective spring cartridge.
a. Broken shaft.
b. Shaft not fully engaged in the
spring cartridge.
a. Worn or defective water valve.
b. Worn or defective spring
cartridge.
a. Hand sprayer is defective.
a. Insufcient water ow rate at
toilet.
b. Water valve clogged.
c. Plugged rim wash holes in
toilet.
a. Water valve body cracked due
to freeze damage.
b. Water line connection is loose
or not seated properly.
c. Defective water valve.
d. Stripped threads.
a. Toilet is not secured to oor.
b. Worn or defective toilet
mounting oor seal.
c. Cracked base.
d. Worn or defective oor ange.
a. Worn or defective vacuum
breaker.
b. Loose vacuum breaker.
c. Cracked or defective toilet
bowl.
a. Band clamp may be loose.
b. Ball/bowl seals may be worn
or defective.
c. Check spring tension by
pushing ush lever down,
then release it suddenly.
If lever does not snap back
to original position, replace
spring cartridge.
a. Replace shaft.
b. Rotate ush ball slightly until
shaft lines up with square in
spring cartridge and is fully
engaged.
a. Replace water valve.
b. Replace spring cartridge.
a. Replace hand sprayer.
a. Check water ow rate at toilet.
Rate should be 2 gpm
(7.6 lpm) at toilet.
b. Remove and clean screen
located on water valve.
c. Clean holes. If still a problem,
replace toilet bowl.
a. Replace water valve.
b. Insure that threads are not
cross-threaded and tighten.
c. Replace water valve.
d. Replace water valve.
a. Tighten toilet mounting bolts.
b. Replace oor seal between
oor ange and toilet base.
c. Replace base assembly.
d. Replace oor ange.
a. Remove white cap from
vacuum breaker. Flush toilet.
If water leaks during ush,
vacuum breaker needs to be
replaced.
b. Secure vacuum breaker
connection. If loose, push
breaker into bowl.
c. Replace toilet bowl.
a. Remove plastic base cover
(on applicable models) and
tighten band clamp fastener.
b. Replace ball/bowl seals.