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What this limited warranty does not cover
This limited warranty does not apply to products that have been repaired (except
by Dimplex or its authorized service representatives) or otherwise altered. This
limited warranty does further not apply to defects resulting from misuse, abuse,
accident, neglect, incorrect installation, improper maintenance or handling, or
operation with an incorrect power source.
What you must do to get service under this limited warranty
Defects must be brought to the attention of Dimplex Technical Service by
contacting Dimplex at 1-888-DIMPLEX (1-888-346-7539), or 1367 Industrial
Road, Cambridge Ontario, Canada N1R 7G8. Please have proof of purchase,
catalogue/model and serial numbers available when calling. Limited warranty
service requires a proof of purchase of the product.
What Dimplex will do in the event of a defect
In the event a product or part covered by this limited warranty is proven to be
defective in material or workmanship during (i) the 2 year limited warranty period
for products other than fireplace surrounds (mantels) and trims, and (ii) the 1
year limited warranty period for surrounds (mantels) and trims, you have the
following rights:
Dimplex will in its sole discretion either repair or replace such defective
product or part without charge. If Dimplex is unable to repair or replace
such product or part, or if repair or replacement is not commercially
practicable or cannot be timely made, Dimplex may, in lieu of repair or
replacement, choose to refund the purchase price for such product or part.
Limited warranty service will be performed solely by dealers or service
agents of Dimplex authorized to provide limited warranty services.
For products other than surrounds (mantels) and trims, this 2 year
limited warranty entitles the purchaser to on-site or in-home warranty
services. Accordingly, Dimplex will be responsible for all labour and
transportation associated with repairing or replacing the product or part
except as follows: (i) charges which may be levied for travel costs incurred
to travel to the purchaser's site where the product is located if the
purchaser's site is beyond 30 miles (48 km) from the closest service depot
of Dimplex's dealer or service agent; and (ii) the purchaser is solely
responsible for providing clear access to all serviceable parts of the product.
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