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Glen Dimplex UK Limited
Millbrook House
Grange Drive
Hedge End
Southampton
Hampshire. SO30 2DF
UK customer help line (8.00AM – 6.00PM Mon-Fri; 8.30AM-1.00PM Sat)
Customer Services: Tel. 0870 7270101
Fax. 0870 7270102
e-mail customer.services@glendimplex.com
Republic of Ireland Tel. 01 8424833
The product complies with the European Safety Standards EN60335-2-30 and the European Standard Electromagnetic Compatibility
(EMC) EN55014, EN60555-2 and EN60555-3 which cover the essential requirements of EEC Directives 73/23 and 89/336
After Sales Service
Your product is guaranteed for one year from the date of
purchase.
Within this period, we undertake to repair or exchange this
product free of charge (excluding lamps & subject to
availability) provided it has been installed and operated in
accordance with these instructions.
Your rights under this guarantee are additional to your
statutory rights, which in turn are not affected by this
guarantee.
Should you require after sales service you should contact
our customer services help desk on 0870 727 0101. It
would assist us if you can quote the model number, series,
date of purchase, and nature of the fault at the time of your
call. The customer services help desk will also be able to
advise you should you need to purchase any spares.
Please do not return a faulty product to us in the first
instance as this may result in loss or damage and delay in
providing you with a satisfactory service.
Please retain your receipt as proof of purchase.
Installation in a Fireplace Opening
At the rear of the fire, two adjustable supports are provided
for levelling the fire where the base of the fireplace opening
is raised above the level of the hearth.
Adjust by removing the two screws holding each bracket in
position, then refit the bracket and the two screws in the
required position.
Operation
The unique flame effect may be enjoyed whether or not the
heating elements are in operation.
Controls
The heater controls are located on the left hand side of the
canopy heat outlet.
Three switches provide a choice of heat settings.
A switch is in the ON position when the red indicator mark on
the switch is visible.
Switch 1 - Controls the electricity supply to the heater
and the flame effect.
Note: This switch must be in the ON position
for the heater to operate.
Switch 2 - Provides 1kw heat output.
Switch 3 - Provides 2kw heat output with switch 2.
Maintenance
WARNING – BEFORE UNDERTAKING ANY MAINTENANCE OR
CLEANING, REMOVE PLUG OR DISCONNECT FROM THE
ELECTRICITY SUPPLY.
Lamp Replacement
There are two lamps located beneath the fuel effect. To gain
access to the lamps, remove the coal/pebbles and place in
a container, lift out the plastic fuel effect to reveal the lamps.
Replace the defective lamp with a 240V - 60W E14 SES clear
candle lamp.
Replace plastic fuel effect and coal/pebbles.
Fig. 2
Safety cut-out
For your safety, this appliance has been fitted with a thermal
cut-out. In the event that the product overheats, the cut-out
switches the heat off automatically.
To bring the heat back into operation, remove the cause of
the overheating, then unplug or turn off the electrical supply
to the heater for up to 10 minutes.
When the heater has cooled sufficiently, re-connect and
switch on the heater.
Cleaning
Before commencing cleaning, unplug the heater and allow
it to cool.
The surfaces of the heater should be given an occasional
wipe over with a dry soft cloth.
Do not use detergents, abrasive cleaning powder or polish
on the metal body of the heater.
The glass screen should be cleaned carefully with a
chamois leather. DO NOT use proprietary cleaners.
To remove any accumulation of dust or fluff the soft brush
attachment of a vacuum cleaner should occasionally be
used to clean the outlet grille of the fan heater located under
the canopy.
To clean the fuel effect, remove the coal/pebbles and wash
in warm water. The plastic tray should be wiped clean with
a damp cloth. When dry replace the coal/pebbles and
arrange for best effect.
Switch 1
Switch 2
Switch 3
[c] Glen Dimplex UK Limited
All rights reserved. Material contained in this publication may not be reproduced in whole or in part, without prior permission in writing of Glen Dimplex UK Limited.