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Before you call for service…
Troubleshooting Tips
Save time and money! Review the chart on this
page first and you may not need to call for service.
Problem Possible Causes What To Do
No soft water
Faucet or fixture where sample was •
To conserve salt, the installer
may have isolated some
taken not plumbed to soft water.
fixtures
(outside faucets, toilets, etc.)
from soft water.
NOTE:
Be sure sample is from a faucet
From the outlet
of the water softening system, trace the
that does not mix soft and hard water.
water flow path, in house plumbing. If soft water is not
For example, a single lever kitchen faucet,
directed to a faucet or
fixture where wanted, consult
if the cold side is plumbed to hard water
a plumber.
No salt in the brine tank or •Check for a salt bridge or, if the
tank is empty, refill with
salt bridged recommended salt. Press (for 3 seconds) the
TOUCH or
HOLD
button to start an immediate regeneration and restore
soft water supply.
Transformer unplugged at wall outlet or
•Check for a loss of electrical power to the water
power cable to softener not connected. softening system, due to any of these conditions and
Fuse blown or circuit breaker popped correct as needed. With the power supply restored,
on circuit to electrical outlet. observe the faceplate time display and read
Program
Electrical outlet on a circuit that can
Memory
section.
NOTE: The electrical outlet for the softener
be switched off.
should be continuously
live
so it cannot be accidentally
switched off.
Manual bypass valve in bypass position •Be sure the bypass valve stem
is positioned properly, with the
knob in the OUT position. Observe i
nstructions on the decal
at the end of the stem.
Valve drain hose pinched, plugged, •
Any restriction in this drain hose
may prevent proper
elevated too high or otherwise
operation of the
nozzle and venturi and reduce or
restricted prevent brine draw during regenerations.
Nozzle and venturi dirty, incorrectly •Refer to
Cleaning the Nozzle and Venturi Assembly
instructions.
assembled or damaged
With water pressure to the
water softening system off,
take the nozzle assembly apart. Inspect, clean and
replace as needed. Any foreign particle(s), scratches,
nicks, etc., in the passages can
prevent operation. Be sure
holes in the gasket are centered over holes in the housing.
NO SOFT WATER – Most Common Problems:
Check the following before calling for service
•
Salt in softener...at least 1/3 full.
•
By pass valve in “Service” position. Knob should be in the OUT position.
•
Check hardness setting in control. Verify hardness of supply water. Water
hardness can vary throughout the year (see Programming the Control section).
•
Salt Bridge, water not in contact with salt (see Breaking a Salt Bridge section).