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7. Troubleshooting
Q: Phone GPRS setting
(2.5G)
Currently the services provided by the various carriers differ from country to country.
Generally there are 2 types of setting methods. They are WAP and MMS. Generally
all telecommunications carriers can send a short message to your mobile phone after
you request service. All that needs to be done is save the settings on your phone.
Because our system runs on GPRS therefore, there might be difference in the
settings.
Please contact your service provider and users manual for further details
(3G)
No additional setting are required, all the necessary setting are built in.
Q: How to set the GPRS function on the mobile phone?
All telecommunications company provides GPRS service. First apply for the GPRS
service with your provider then contact the customer service to inquire about the
proper method to set up GPRS service on your phone model
Q: I can't download the phone based application?
Please check that your phone supports java and has GPRS service.
If not please purchase a compatible phone.
If your phone does support java and has GPRS than please check if you have WAP
service from your telecommunication provider.
If you still cannot download, then please check if the GPRS is set properly.
Q: My Phone can't display image
Possible reasons:
1. No ADSL service
2. ADSL has not connected
3. ADSL signal loss
4. If you are using IP router than please set your (Virtual Server) using your
computer.
5. GPRS not active
6. GPRS signal is too weak
7. GPRS is not set properly
8. Some phone models due to its own processing limitation, for example: Nokia 6610,
the memory space is too small, and when the images are being transmitted they are
too large, the phone can't process the data fast enough so it can't display them.
Therefore, please reduce the resolution to the lowest and restart the application.
Q: cannot connect successfully
Some Telecommunications provider's WAP Gateway only permit port 80, therefore,
the surveillance device's port must be changed to 80 in order to connect.
Q:Mobile phone displays application error?
Below are the possibilities:
1. The APN of the GPRS is incorrect. Please check setting
2. If the users are using a camera with winbond chipset for example Kingwave,
Acutvista, Patatech, and Orite; and also using small screen type phones such as
Nokia(7210/720/6610/6100/6108/3300) or Moto (V303/V878), then please first