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114370-01E 11
TROUBLESHOOTING
Note: All troubleshooting items are listed in order of operation.
POSSIBLE CAUSE REMEDY
OBSERVED PROBLEM
1. Poor fuel quality
2. Fireplace venting system
not drafting properly
3. Improper fuel/air mix
4. Excessive gas supply or
pressure
1. Passage of air or gas
across irregular surfaces
1. Incorrect gas supply or
pressure
2. Blocked burner orice or
burner manifold
3. Improper burner orifice
size
Log set is smoking/sooting
excessively
(Note: It is natural and un-
avoidable for vented gas log
sets to produce moderate
levels of carbon (soot) where
ames contact logs.
Burner is excessively noisy
(Note: The movement and
combustion of gas will cre-
ate low, unavoidable levels
of noise.)
Burner ame is too low or
too high
1. Contact local gas supplier
2. Adjust damper wide open
and/or have replace and
venting professionally
cleaned and checked
3. Remove any foreign items
from ame pattern and/or
check for proper orifice
sizing
4. Preheat ue in very cold
weather.
1. Relieve any tight bends or
kinks in gas supply line
1. Check for proper gas sup-
ply pressure
2. Free burner orifice and
manifold ports of any burrs,
paint or other blockage
3. Verify proper burner ori-
fice sizing (see Figure 2,
page 6)