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107100
OWNER’S MANUAL
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Continued
OBSERVED PROBLEM
When ignitor button is pressed, there is no
spark at ODS/pilot
When ignitor button is pressed, there is
spark at ODS/pilot but no ignition
ODS/pilot lights but flame goes out when
control knob is released
POSSIBLE CAUSE
1. Ignitor cable pinched or wet
2. Ignitor electrode not connected to igni-
tor cable
3. Piezo ignitor nut is loose
4. Broken ignitor cable
5. Ignitor electrode broken
6. Bad piezo ignitor
7. Ignitor electrode positioned wrong
1. Gas supply turned off or equipment
shutoff valve closed
2. Control knob not in PILOT position
3. Control knob not pressed in while in
PILOT position
4. Air in gas lines when installed
5. Depleted gas supply
6. ODS/pilot is clogged
7. Gas regulator setting is not correct
1. Control knob not fully pressed in
2. Control knob not pressed in long enough
3. Safety interlock system has been trig-
gered
4. Equipment shutoff valve not fully open
5. Thermocouple connection loose at con-
trol valve
6. Pilot flame not touching thermocouple,
which allows thermocouple to cool,
causing pilot flame to go out. This prob-
lem could be caused by one or both of
the following:
A) Low gas pressure
B) Dirty or partially clogged ODS/pilot
7. Thermocouple damaged
8. Control valve damaged
REMEDY
1. Free ignitor cable if pinched by any
metal or tubing. Keep ignitor cable dry
2. Reconnect ignitor cable
3. Tighten nut holding piezo ignitor to base
panel of log set. Nut is located behind
base panel
4. Replace ignitor cable
5. Replace ignitor
6. Replace piezo ignitor
7. Replace ignitor
1. Turn on gas supply or open equipment
shutoff valve
2. Turn control knob to PILOT position
3. Press in control knob while in PILOT
position
4. Continue holding down control knob.
Repeat igniting operation until air is
removed
5. Contact local propane/LP gas company
6. Clean ODS/pilot (see Cleaning and
Maintenance, page 16) or replace ODS/
pilot assembly
7. Replace gas regulator
1. Press in control knob fully
2. After ODS/pilot lights, keep control
knob pressed in 30 seconds
3. Wait one minute for safety interlock sys-
tem to reset. Repeat ignition operation
4. Fully open equipment shutoff valve
5. Hand tighten until snug, then tighten
1/4 turn more
6. A) Contact local propane/LP gas company
B) Clean ODS/pilot (see Cleaning and
Maintenance, page 16) or replace ODS/
pilot assembly
7. Replace thermocouple
8. Replace control valve
TROUBLESHOOTING
WARNING: Turn off and un-
plug heater and let cool before
servicing. Only a qualified ser-
vice person should service and
repair heater.
CAUTION: Never use a wire,
needle, or similar object to clean
ODS/pilot. This can damage ODS/
pilot unit.
Note:
For additional help, visit DESA
International’s technical service web site
at www.desatech.com.
Note:
All troubleshooting items are listed in
order of operation.
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