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113680-01A
25
SERVICE HINTS
When Gas Pressure Is Too Low
• pilot will not stay lit
• burner will have delayed ignition
• heater will not produce specified heat
• propane/LP gas supply may be low
You may feel your gas pressure is too low. If
so, contact your local natural or propane/LP gas
supplier.
TECHNICAL SERVICE
You may have further questions about installation,
operation, or troubleshooting. If so, contact DESA
Heating Products’ Technical Service Department
at 1-866-672-6040. When calling please have your
model and serial numbers of your heater ready.
You can also visit DESA Heating Products’ tech-
nical service web site at www.desatech.com.
SERVICE PUBLICATIONS
You can purchase a service manual from the address
listed on the back page of this manual. Send a check
for $5.00 payable to DESA Heating Products
REPLACEMENT PARTS
Note:
Use only original replacement parts. This
will protect your warranty coverage for parts re-
placed under warranty.
PARTS UNDER WARRANTY
Contact authorized dealers of this product. If they
can’t supply original replacement part(s), call
DESA Heating Products’ Technical Service De-
partment at 1-866-672-6040.
When calling DESA Heating Products, have ready
• your name
• your address
• model and serial numbers of your heater
• how heater was malfunctioning
• type of gas used (propane/LP or natural gas)
• purchase date
Usually, we will ask you to return the part to the
factory.
PARTS NOT UNDER WARRANTY
Contact authorized dealers of this product. If they
can’t supply original replacement part(s), either
contact your nearest Parts Central (see page 31)
or call DESA Heating Products at 1-866-672-6040
for referral information.
When calling DESA Heating Products, have ready
• model number of your heater
• the replacement part number
.