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Copyright 2004 29 Cheap Charlie Owner’s Manual
Canadian Comfort Industries www.dansons.com
Dansons Group Inc.
TROUBLE SHOOTING
Proper cleaning, maintenance and the use of quality pellets will prevent the more common stove operational
problems. However, when your stove is simply operating poorly or not at all, the following trouble shooting tips may
be helpful.
WARNING: Disconnect the electrical cord prior to opening the sides of your stove for any inspection, cleaning,
maintenance or service work. NEVER perform any inspection, cleaning, maintenance or service on a HOT STOVE.
PROBLEM SOLUTION
Orange, lazy * Clean out the burn grate and burn pot.
flame. * Check the ash traps, clean as needed.
* Check exhaust system, clean as needed.
Window soots. * Check outside air and exhaust screens, unplug if necessary.
* Check to make sure the main door and ash door are tightly closed.
Pellets build up * Check main and ash door gaskets, replace if worn.
in burn grate. * Check pellet. Replace if moist, wet, dirty or high in ash or "fines".
* Check with your
Cheap Charlie Dealer for service.
Fire goes out.
Fans will not run * Check to see that your stove is plugged in and electricity is flowing
when START from the electrical outlet.
button is pushed. * Check with your
Cheap Charlie Dealer for service.
Pellets will * Hopper is empty, fill the hopper.
not feed. * Fuel switch has not been pushed to "on".
* Auger system or controls need service.
* Exhaust system is plugged. Clean chimney.
* Check with your
Cheap Charlie Dealer for service.
Stove runs 15 * Start up fire did not catch, light new fire.
minutes then * Check with your
Cheap Charlie Dealer for service.
shuts off.
Fans do not shut * Check with your Cheap Charlie Dealer for service.
off when stove
cools down.
Ash and/or * Check and correct any leaks in the exhaust system.
pellet dust * Take more care in handling ashes, cleaning the window glass,
in the house opening the doors slower and pouring pellets into the hopper.
* Check with your
Cheap Charlie Dealer for service.
CAUTION: The electrical, auger and heat control components of your stove are not owner serviceable. Call your
Authorized Cheap Charlie Dealer for proper diagnosis of problems and service of those components.
Note: There may be a charge for all travel, labor and parts on service calls by your Authorized
Cheap Charlie
Dealer