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TROUBLE SHOOTING
DO NOT attempt to repair the motor or nebulizer yourself. If the humidifier
continues to not operate please contact Crane Customer Care: 888-599-0992 or
customer-service@crane-usa.com.
Problem
Solution
Humidifier power
indicator light is staying
red and not turning
green:
Ensure that the water tank cap is secured properly to
water tank.
Empty out water in humidifier base. Place filled water
tank on to empty humidifier base.
Clean Water Level Sensor. To clean the water level
sensor, snap off the plastic cap from the pin. Remove
the water level sensor float and clean by wiping the parts
with a soft, damp cloth. Replace the parts by first
putting the water float onto the pin and replacing the
plastic cap on pin.
If humidifier does not
have any power:
Ensure unit is properly plugged into a power outlet.
Use the Control Button to check LOW, MEDIUM & HIGH.
If Power On indicator light does not come on, contact
Crane Customer Care.
If there is a strange
odor:
Clean the Water Tank with the water and vinegar solution
and rinse with clean water.
Leave the empty Water Tank open for some time
(without the Water Tank Cap attached) in a cool place.
The power indicator light
is green, but there is no
mist being emitted:
Check that there is water in the Water Tank.
Make sure that nothing is blocking the Mist Lid.
Check that the Fan Vent on the bottom of the humidifier
is not blocked.
Empty and rinse the Humidifier Base with cool tap water.
Check for possible mineral deposits on the Water Level
Sensor and Nebulizer.
White dust appears and
settles outside the
humidifier:
Area tap water may have too many minerals. Change to
filtered or distilled water or purchase a Crane
demineralization filter cartridge (www.crane-usa.com).