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Troubleshooting
Pilot Will Not Light
Upon initial installation, the pilot may be difficult to light, due to air in the gas line, valve, and pilot tubing.
If the pilot does not light for several minutes, try using a match to ignite it for the first few times. Initialing
lighting the pilot may take up to five minutes of bleeding the line.
Piezo Igniter Out of Position: First make sure that, when the igniter button is pushed in, the igniter
electrode at the Pilot Assembly is sparking. If it is, make sure the Igniter Electrode’s tip sits directly over
the pilot’s hood. If it doesn’t, adjust it carefully into position.
Piezo Igniter Not Sparking: If the electrode is not sparking, first make sure the wire which connects
the electrode to the Piezo Push Button is not loose on either side. If the Piezo wire is not loose, call our
customer service line.
Incorrect Pilot Orifice: Make sure the correct Pilot Orifice is installed: green for Natural Gas, red for
propane.
Incorrect gas supply pressure: Make sure your gas pressure meets the specifications outlined on
Page 4.
Flames at the Air Mixer (Flashback)--Propane Gas Only
Correct Orifice used: Check the chart on Page 15 to see if you used the correct Orifice. Also, be sure
you only used the Orifices that came with this pilot kit. Do not use the Orifice that came with your gas
log set!
Incorrect gas supply pressure: Make sure your gas line meets the specifications outlined on Page 4.
Burner Flame Is Too High (8-12” Above Top Logs) Or Too Low:
Incorrect gas supply, pressure, or burner orifice used:
Make sure the gas pressure coming into the
fireplace falls between the minimum and maximum pressures allowed with this gas set (refer to tables on
Page 4). Make sure you installed the correct orifice into the set.
Blocked ports (low flame only): Free the main burner orifice and burner bar ports of any burrs, paint, or
other blockage.