Filter
Top Products
12
3311857
Troubleshooting
Log Set Is Smoking/Sooting Excessively
It is natural and unavoidable for vented gas log sets (especially propane) to produce moderate levels of
carbon (soot) where flame contacts the logs. The logs can be cleaned using a soft-bristle brush. How-
ever, if soot is produced where there is no flame impingement, one of the following may be the cause:
Fireplace venting system not drafting properly: Make sure the damper is wide open at all times.
Preheat the flue in very cold weather by burning the log set at a very low level, then slowly increas-
ing the flame height over a matter of hours. Have the fireplace and the venting system professionally
cleaned.
Excessive flame impingement or blockage:
Make sure there is proper spacing between the logs so
they are not smothering the flame. Rearrange the logs so they are touched less by the flames.
Excessive gas supply/pressure: Make sure the gas pressure coming into the fireplace does not ex-
ceed the maximum pressure allowed with this gas set (refer to tables on Page 4).
Incorrect Orifice used: Check the orifice size on Page 15 to see if you installed the correct orifice into the
set.
Burner Is Excessively Noisy
Please note: The movement and combustion of gas will create low, unavoidable levels of noise.
Passage of air/gas across irregular surfaces: There may be burrs, paint, or other blockages on the
burner bar ports. Check these ports and remove any blockage.
Excessive gas pressure: Make sure the gas pressure coming into the fireplace does not exceed the
maximum pressure allowed with this gas set (refer to tables on Page 4).
Flexible Gas Connector: Relieve any tight bends or kinks in the Flexible Gas Connector. Switch to a
less flexible gas connector, which can be purchased at any hardware or home improvement store.
Incorrect Orifice used: Check the orifice size on Page 15 to see if you installed the correct orifice into
the set.
Match Lighting
1. Follow the “Lighting the Pilot” instructions steps 1 thru 4 above.
2. Push the control dial in all the way and hold. Immediately light the pilot with a match. Continue to hold
the pilot for about one minute after the pilot is lit. Pilot should remain lit. If the pilot goes out, repeat
Lighting the Pilot steps 1 thru 4 above and this step 2.