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www.CasablancaFanCo.com
1.888.227.2178
Troubleshooting
Excessive wobbling
• Tighten all of the blade and
blade iron screws until they
are snug.
• Turn the power off, support
the fan carefully, and check
that the hanger ball is
properly seated.
• Use the provided balancing
kit and instructions to balance
the fan.
Noisy Operation
• Tighten the blade and blade
iron screws until they are snug.
• Check to see if any of the
blades are cracked. If so, replace
all of the blades.
Fan doesn’t work
• Make sure power switch is on.
• Press a fan speed button (1-4).
• Check the wall control battery.
• Make sure that you have paired
the wall control.
• Check the circuit breaker to
ensure the power is turned on.
• Make sure the blades spin freely.
• Turn off power from the circuit
breaker, then loosen the canopy
and check all the connections
according to the wiring diagram
on pages 10-11.
• Check the plug connection in
the switch housing.
Lights dim when turned on or
do not turn on at all.
• Make sure the wattage of the
light bulbs installed matches
the specications on the light
sockets.
Remote doesn’t work
• Install a fresh battery in the wall
control.
• Make sure you have paired the
remote.
AUTHORIZED SERVICE
CENTERS
For the most updated list of
Casablanca Authorized Service
Centers, visit
www.CasablancaFanCo.com or
call toll free 1-888-227-2178.
If you have multiple remotes or
multiple remote-controlled fans
installed on the same circuit
breaker and you are experiencing
interference or faulty operation of
your remote controls, please go to
www.CasablancaFanCo.com/FAQs
and click “How do I properly install
multiple remote-controlled fans?” for
information on how to correct this
issue.
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M6021-01 • 10/30/14 • © Casablanca Fan Company