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Roadside Service Availability
Wherever you drive in the United States or
Canada, an advisor is available to assist you over
the phone. A dealer technician, if available, can
travel to your location within a 30 mile (50 km)
radius of a participating Cadillac dealership.
If beyond this radius, we will arrange to have your
car towed to the nearest Cadillac dealership.
For prompt and efficient assistance when calling,
please provide the following to the Roadside
Service Representative:
• A description of the problem
• Name, home address, home telephone
number
• Location of your Cadillac and number you are
calling from
• The model year, Vehicle Identification Number
(VIN), odometer reading, and date of delivery
While we hope you never have the occasion to
use our service, it is added security while traveling
for you and your family. Remember, we are
only a phone call away. In the United States or
Canada, customers call Roadside Service:
1-800-882-1112. Any customer who has access to
a (TTY) or a conventional teletypewriter can
communicate with Cadillac by dialing from the
United States or Canada 1-888-889-2438 — daily,
24 hours.
Cadillac and General Motors of Canada Limited
reserve the right to limit services or reimbursement
to an owner or driver when, in their sole discretion,
the claims become excessive in frequency or type
of occurrence.
Roadside Service is not part of or included in the
coverage provided by the New Vehicle Limited
Warranty. Cadillac and General Motors of Canada
Limited reserve the right to make any changes
or discontinue the Roadside Service program
at any time without notification.
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