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CONSULT LOCAL ELECTRICAL CODES TO DETERMINE WHAT WORK MUST BE PERFORMED BY QUALIFIED ELECTRICAL SERVICE PERSONNEL
Gurgling noise
Heater not
working
Liquid found in
or around unit
Room does not
heat quickly
Heater will
not shut off
1. Unit may not be level
2. Unit may have developed a leak
1. Heater does not have proper
voltage to function correctly
2. Unit wired incorrectly
1. Heat transfer fluid may be
escaping from element
1. Unit is slow to heat
2. Unit wired incorrectly
1. Heat loss from room is greater
than heater capacity
2. Defective thermostat
3. Thermostat wired incorrectly
to heater
Symptom Problem Solution
TROUBLESHOOTING CHART
WARRANTIES
Maintenance: For more effective and safer operation and to prolong
the life of the heater, read the Owner’s Guide and follow the maintenance
instructions included with each heater. Failure to properly maintain the
heater will void any warranty and may cause the heater to function
improperly. Warranties are non transferable and apply to original
consumer only. Warranty terms are set out below.
LIMITED ONE-YEAR WARRANTY: Cadet Manufacturing Co. will repair
or replace any Cadet product, including thermostats, found to be
defective or malfunctioning from first date of purchase through the
first year.
LIMITED SEVEN-YEAR WARRANTY: Cadet Manufacturing Co. will
repair or replace any Cadet/Softheat baseboard (EBHN) found to be
defective or malfunctioning from first date of purchase through the
seventh year.
THESE WARRANTIES DO NOT APPLY:
1. Damage occurs to the product through improper installation or
incorrect supply voltage;
2. Damage occurs to the product through improper maintenance,
misuse, abuse, accident, or alteration;
3. The product is serviced by anyone other than Cadet;
4. If the date of manufacture of the product cannot be determined;
5. If the product is damaged during shipping through no fault
of Cadet.
6. CADET’S WARRANTY IS LIMITED TO REPAIR OR REPLACEMENT
AS SET OUT HEREIN. CADET SHALL NOT BE LIABLE FOR
DAMAGES SUCH AS PROPERTY DAMAGE OR FOR CONSEQUENTIAL
DAMAGES AND/OR INCIDENTAL EXPENSES RESULTING FROM
BREACH OF THESE WRITTEN WARRANTIES OR ANY EXPRESS OR
IMPLIED WARRANTY.
7. IN THE EVENT CADET ELECTS TO REPLACE ANY PART OF YOUR
CADET PRODUCT, THE REPLACEMENT PARTS ARE SUBJECT TO
THE SAME WARRANTIES AS THE PRODUCT. THE INSTALLATION
OF REPLACEMENT PARTS DOES NOT MODIFY OR EXTEND
THE UNDERLYING WARRANTIES. REPLACEMENT OR REPAIR
OF ANY CADET PRODUCT OR PART DOES NOT CREATE ANY
NEW WARRANTIES.
8. These warranties give you specific legal rights, and you may
also have other rights which vary from state to state. Cadet
neither assumes, nor authorizes anyone to assume for it, any
other obligation or liability in connection with its products other
than as set out herein.
If you believe your Cadet product is defective, please, contact
Cadet Manufacturing Co. at 360-693-2505, during the warranty period,
for instructions on how to have the repair or replacement
processed. Warranty claims made after the warranty period has
expired will be denied. Products returned without authorization
will be refused.
Parts and Service
Visit http://support.cadetco.com for information on where to obtain
parts and service.
Reduce-Reuse-Recycle
This product is made primarily of recyclable materials. You
can reduce your carbon footprint by recycling this product
at the end of its useful life. Contact your local recycling
support center for further recycling instructions.
©2012
Cadet
Manufacturing
Co. Printed
in
U.S.A.
4/12
#706955
* What to do if the solution in your Softheat Baseboard should leak out:
The solution in your Softheat Baseboard is a non-toxic thermal fluid (Material Safety Data Sheet available upon request). This solution is
non-toxic if ingested, and there is no immediate health concern with air quality following a spill. Take adequate precautions to keep
people and animals away from leakage. Non-porous rubber gloves and eye protection should be worn during clean-up if exposure and
contact lasts longer than two hours.
Soak up spill with an absorbent material such as paper towels. Once excess liquid or residue has been absorbed, a non-oxidizing cleanser
such as an orange citrus cleaner can be used to remove any remaining dried residue (first test a hidden section of flooring for colorfastness).
Scrub spill area, then use absorbent material to remove any remaining cleanser. Several applications of the cleanser may be required,
depending on size and amount of spill.
1. Check to be sure unit is level. If gurgling doesn't stop within 30 minutes, unit needs to be replaced.
2. Replace element or heater.
1. Circuit breaker could be positioned incorrectly. Relocate breaker. Check voltage at the heater
between supply wires and make sure it matches required heater voltage.
2. Using Owner’s Guide, verify wires are connected properly and securely with appropriate wire nuts.
If the unit is still not operating, further testing should be done with ohmmeter. Consult an electrician.
1. Immediately discontinue use.* Replace element or heater (elements are not repairable).
1. No solution necessary - typical initial warm-up takes 30-60 minutes.
2. Check voltage at the heater between supply wires and make sure it matches required heater voltage.
1. Close doors and windows. Provide additional insulation, install a higher-wattage heater or multiple
heaters, if necessary.
2. Adjust thermostat to its lowest setting. If heater continues to run (allow two minutes for the
thermostat to respond), replace thermostat.
3. Refer to thermostat documentation and correct wiring.
5