Filter
Top Products
36 37
TROUBLESHOOTINGTROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
Espresso runs out
around the edge of the
portafilter
and/or
Portafilter comes out
of the group head
during an extraction
• Portafilter not inserted in
the group head correctly.
Ensure portafilter is rotated
to the right until the handle is
past the center and is securely
locked in place. Rotating past
the center will not damage the
silicone seal.
• There are coffee
grounds around the
filter basket rim.
Clean excess coffee from
the rim of the filter basket to
ensure a proper seal in group
head.
• Filter basket rim is
wet or underside of
portafilter lugs are wet.
Wet surfaces reduce the
friction required to hold
the portafilter in place
whilst under pressure
during an extraction.
Always ensure filter basket and
portafilter are dried thoroughly
before filling with coffee,
tamping and inserting into the
group head.
• Too much coffee in the
filter basket.
Ensure upper edge of the
metal cap on the tamper is
level with the rim of the filter
basket after tamping.
Unable to set Auto
Start time
• Clock not set. Set clock.
E1, E2 or E3 error
message on LCD
screen
• An error that cannot
be reset by the user
has occurred.
Call Breville Consumer
Service.
PROBLEM POSSIBLE CAUSES WHAT TO DO
Coffee puck is sticking
to the shower screen
• This is normal and
happens occasionally.
The dry puck feature
creates a slight
vacuum on top of the
coffee puck which
will occasionally hold
the puck against the
shower screen instead
of leaving it in the filter
basket.
Pumps continue to
operate / Steam is
very wet & spitty / Hot
water outlet leaks
• Using de-mineralized
or distilled water which
is affecting how the
machine is designed to
function.
We recommend using cold,
filtered water. We do not
recommend using water
with no/low mineral content
such as de-mineralized or
distilled water. If the problem
persists, contact Breville
Consumer Service.