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13
Troubleshooting
WARNING:
To reduce the risk of electric
shock, turn power OFF and dis-
connect plug from electrical
outlet before performing
maintenance or troubleshooting.
Vacuum cleaner won’t turn
Possible causes Remedies
1. Power cord not plugged in 1. Check electrical plug
2. Damaged power cord 2. Unplug, check for damage, have cord replaced at an
authorized service center if necessary
Vacuum cleaner won't pick up dirt
Possible causes Remedies
1. Hose not attached to suction opening 1. Grasp quick reach handle and firmly push hose wand
onto the suction opening
2. Crack or hole in hose 2. Check hose and replace if needed
3. Broken or worn drive belt 3. Replace drive belt, see page 11
4. Rotating floor brush bristles worn 4. Replace brush
5. Rotating floor brush jammed 5. Remove brush and clean debris from brush ends
6. Clog in vacuum 6. Follow instructions on page 12 for clearing clogs
7. Dirt container full 7. Empty dirt container
8. Dirt container or upper tank not installed properly 8. Position correctly and lock in place
9. Filters are dirty 9. Check and clean foam motor and HEPA media filters*,
see page 9
Visible dirt escaping from cleaner
Possible causes Remedies
1. Dirt container full 1. Empty dirt container
2. Filters missing or installed incorrectly 2. Check foam motor and filters for correct installation
3. Dirt container installed incorrectly 3. Pull out and re-insert dirt container correctly
Other maintenance or service not included in the manual should be
performed by an authorized service representative.
Thank you for selecting a BISSELL product.
Please do not return this product to the store.
*The Filter Media, not the vacuum as a whole, complies with the High Efficiency
Particulate Air (HEPA) filter specification (EN 1822-1:2009).