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Part No 811202 Form No F021307B
12
HTR/TR Owner’s Manual
Troubleshooting
When servicing engine refer to specific manufacturers engine owner's manual. Engine warranty is covered by the
specific engine manufacturer. If your engine requires warranty or other repair work contact your local servicing
engine dealer. When contacting a dealer for service it is a good idea to have your engine model number available
for reference (See table page 3). If you cannot locate a servicing dealer in your area you can contact the
manufacturers national service organization.
To reach:
American Honda: 800-426-7701
Briggs & Stratton: 800-233-3723
WARRANTY CLAIM PROCEDURE
Should a BILLY GOAT
®
machine fail due to a defect in material and/or workmanship, the owner should make a
warranty claim as follows:
• The machine must be taken to the dealer from whom it was purchased or to an authorized Servicing BILLY
GOAT Dealer.
• The owner must present the remaining half of the Warranty Registration Card, or, if this is not available, the
invoice or receipt.
• The Warranty Claim will be completed by the authorized BILLY GOAT Dealer and submitted to their
respective BILLY GOAT Distributor for their territory Attention: Service Manager. Any parts replaced under
warranty must be tagged and retained for 90 days. The model number and serial number of the unit must
be stated in the Warranty Claim.
• The distributor service manager will sign off on the claim and submit it to BILLY GOAT for consideration.
• The Technical Service Department at BILLY GOAT will study the claim and may request parts to be
returned for examination. BILLY GOAT will notify their conclusions to the distributor service manager from
whom the claim was received.
• The decision by the Technical Service Department at BILLY GOAT to approve or reject a Warranty Claim is
final and binding.
For online product registration go to www.billygoat.com
Problem Possible Cause Solution
Abnormal vibration. Loose or out of balance impeller or
loose engine
· Stop work immediately. Check impeller
and replace if required. Check engine
and tighten all loose nuts and bolts.
Will not vacuum or has poor
vacuum performance
· Nozzle height too high or low.
Clogged hose or exhaust. Excessive
quantity of debris.
· Adjust nozzle position. Unclog hose or
exhaust (see pg. 10) Allow air to feed
debris.
Engine will not start. · Throttle & / or stop switch in off
position. Out of gasoline. Bad or old
gasoline. Spark plug wire
disconnected. Dirty air cleaner. Hose
not installed, allowing interlock wire to
ground.
· Check stop switches, throttle, and
gasoline. Connect spark plug wire. Clean
or replace air cleaner. Or contact a
qualified service person. Install hose
onto housing.
Engine is locked, will not pull
over.
· Debris locked against impeller.
Engine problem.
· See pg.10, Clearing a clogged impeller
housing. Contact an engine servicing
dealer for engine problems.