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Part No 890033
Form No F062306A
12
KD Owner’s Manual
Troubleshooting
When servicing engine refer to specific manufacturers engine owner's manual. Engine warranty is covered by the
specific engine manufacturer. If your engine requires warranty or other repair work contact your local servicing
engine dealer. When contacting a dealer for service it is a good idea to have your engine model number available
for reference (See table page 3). If you cannot locate a servicing dealer in your area you can contact the
manufacturers national service organization.
To reach:
American Honda: 800-426-7701
WARRANTY CLAIM PROCEDURE
Should a BILLY GOAT
®
machine fail due to a defect in material and/or workmanship, the owner should make a
warranty claim as follows:
• The machine must be taken to the dealer from whom it was purchased or to an authorized Servicing BILLY
GOAT Dealer.
• The owner must present the remaining half of the Warranty Registration Card, or, if this is not available, the
invoice or receipt.
• The Warranty Claim will be completed by the authorized BILLY GOAT Dealer and submitted to their
respective BILLY GOAT Distributor for their territory Attention: Service Manager. Any parts replaced under
warranty must be tagged and retained for 90 days. The model number and serial number of the unit must
be stated in the Warranty Claim.
• The distributor service manager will sign off on the claim and submit it to BILLY GOAT for consideration.
• The Technical Service Department at BILLY GOAT will study the claim and may request parts to be
returned for examination. BILLY GOAT will notify their conclusions to the distributor service manager from
whom the claim was received.
•
The decision by the Technical Service Department at BILLY GOAT to approve or reject a Warranty Claim is
final and binding.
For online product registration go to www.billygoat.com
Problem Possible Cause Solution
Abnorm al vibration. · Loose or out of balance im peller or
loose engine
· Check im peller and replace if required.
Check engine
W ill not vacuum or has poor
vacuum perform ance
· dirty debris bag. Nozzle height set too
high or low. Hose kit cap m issing.
Clogged nozzle or exhaust. Excessive
quantity of debris.
· Clean debris bag. Shake bag clean or
wash. Adjust nozzle height. Check for
hose kit cap. Unclog nozzle or exhaust.
Allow air to feed with debris
Engine will not start. · Stop switch off. Throttle in off position.
Engine not in full choke position. Out of
gasoline. Bad or old gasoline. Sparkplug
wire disconnected. Dirty air cleaner
· Check stop switches, throttle, choke
position and gasoline. Connect spark
plug wire. Clean or replace air filter. Or
contact a qualified service person.
Engine is locked, will not pull
over.
· Debris locked in im peller. Engine
problem.
· See page 5. Contact a engine service
dealer for engine problems
Nozzle scrapes ground in
lowest height setting.
Nozzle height out of adjustm ent
Adjust nozzle height (See Nozzle height
fine adjustm ent for hard surfaces on
page 5