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Troubleshooting
Problem Possible Cause Solution
Water leaks between cartridge
and rough
sealing ring from flushing plug still
inside rough
remove sealing ring
ceramic plate(s) inside cartridge
damaged
replace cartridge
Handle turns, but water does not
turn on/off
handle screw not tightened tighten handle screw
Water drips for several minutes
after the valve is turned off
normal clearing of showerhead not a problem
Water drips continuously after the
valve is turned off
ceramic plate(s) damaged replace cartridge
Water does not get hot/cold
enough
high temperature limit stop not set
properly
reset high temperature limit stop
handle not justified justify handle
thermostat cartridge is faulty replace thermostat cartridge
Temperature is erratic thermostat cartridge is faulty replace thermostat cartridge
Water pressure is poor filters on thermostat cartridge are
clogged
clean the filters
Unit outputs both hot and cold
water, but the water does not mix
not a product defect -- hot and
cold supplies are reversed
correct the plumbing
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