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NOTE: the water heater must be free of damaging scale
deposits and not subject to gas pressures greater than those
shown on the rating plate, which must not be altered, defaced
or removed.
How to Make a Claim
Any claim for warranty parts should be made to your local
dealer, distributor or to CEC. If CEC, please contact the
Technical Support Department:
Controlled Energy Corp.
340 Mad River Park
Waitsfield, VT 05673
Phone: 800-642-3111
www.controlledenergy.com/tech
In most cases, the dealer or distributor will be able to promptly
honor your claim and subsequently notify CEC. However,
all replacements are made subject to validation by CEC of
in-warranty coverage. The damaged or defective item must
be made available in exchange for the replacement.
Miscellaneous
No one is authorized to make any other warranties on behalf
of CEC. It is expressly understood that the replacement
warranty of CEC shall be in lieu of any and all other
warranties, express or implied, including warranties of
merchantability or fitness for a particular use or purpose,
and further that CEC shall not be liable for any loss or
damage directly or indirectly arising from the use of the hot
water heater, or for any consequential damages arising from
such use (including damages from water leakage). CEC’s
sole liability with respect to any defect shall be for the
replacement of the defective part(s). Some states do not
allow such limitations and exclusions, so the above may not
apply to you.
This warranty gives specific legal rights. You may also have
other rights which vary from state to state.
Twelve Year Limited Warranty
General
Aquastar water heaters are warranted by the Manufacturer
(BOSCH) through Controlled Energy Corp. Controlled
Energy Corp. (CEC) will furnish a replacement heat
exchanger and will furnish a replacement of any other part
which fails in normal use and service within the applicable
periods specified below, in accordance with the terms of
this warranty. The CEC replacement will be warranted for
the unexpired portion of the original warranty. This warranty
will be valid only for water heaters in possession of the original
purchaser as recorded on the warranty card.
The Heat Exchanger
If the heat exchanger fails within twelve (12) years after the
original installation and operation, CEC will furnish a
replacement heat exchanger. However, if the water heater
is installed in other than a single family dwelling this heat
exchanger warranty is limited to two (2) years from date of
original installation and operation.
Exceptions
This warranty will not apply:
1. to defects or malfunctions resulting from failure to properly
install, operate or maintain the unit in accordance with the
printed instructions provided;
2. to damage or abuse, accident, neglect or freezing and
other acts of nature;
3. to damage resulting from operation with either the flame
sensor rod or overheat sensor removed;
4. to failure of the heat exchanger resulting from the operation
of the water heater in a corrosive atmosphere or at water
temperatures exceeding the maximum rating, or if the water
heater is not supplied with potable water;
5. to defects or damage cause by any attachment
or modification, including any energy-saving device.
All Other Parts
If any other part fails within two (2) years after original
installation and operation, CEC will furnish a replacement
part free of charge.
Shipping costs
In addition to supplying the replacement part(s), CEC will
provide ground service delivery for these parts. Expedited or
upgraded shipping will be charged to the customer.
Service Labor Costs
This warranty does not cover any labor costs associated
with service, removal or re-installation of part(s). All such
costs must be borne by the Purchaser. Additionally, this
warranty does not cover any labor costs associated with
service, removal or re-installation of the original water heater
or a replaced water heater.