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PROBLEM CAUSE REMOVAL
Brown streaks
and specks
Cleaning with sponge or cloth containing
soiled detergent water
Normal cleansing (provided above)
Blackened,
burnt on spots
Spatters or spillovers on a hot cooking area or
accidental melting of plastic like a bread bag
Clean area with smoothtop cleaner conditioner
with clean damp paper towel, nonabrasive nylon
pad, or scouring brush.
If spot is not removed, on cool cooktop carefully
scrape area with a safety scraper held at a 30-
degree angle.
Fine brown gray
lines, fine
scratches or
abrasions
Course particles, like salt, become embedded
in top if trapped under pan. Using abrasive
cleaning materials. Scratches from rough
ceramic, glass, or ceramic coated cookware.
Fine scratches are not removable but can be
minimized by daily use of smoothtop cleaner
conditioner.
Smearing or
streaking
Using too much smoothtop cleaner conditioner
or using a soiled dish cloth.
Follow label instructions carefully. See Routine
Cleaning, above.
Metal or
silver/gray
marks
Sliding or scraping metal utensils across top. Remove marks before top is used again. If marks
are not removed by normal cleaning, use a safety
scraper at a 30° angle and cooktop cleaner
conditioner to carefully scrape off the mark.
Pitting or flaking
Boilovers of sugar syrup on a hot smoothtop
can cause pitting if not removed immediately.
Turn control to LOW setting. Wipe up excess spill
with dry cloth. Allow top to cool and carefully
scrape area with a safety scraper held at a 30-
degree angle.
Hard water
spots
Condensation from cooking can cause
minerals found in water and acids in food to
drip onto smoothtop and cause gray deposits.
Spots are often so thin they appear to be in or
under smoothtop.
Mix smoothtop cleaner conditioner with water and
apply thick paste to stained area. Scrub
vigorously. If stain is not removed, reapply cleaner
and repeat process
OR
make sure the surface is cool and put a small
amount of white vinegar on the spot and let it sit a
few minutes. Using a nonabrasive nylon pad,
gently rub the spot. Wipe off any excess with a
damp paper towel, then dry.
Care and Cleaning (contd)
For routine cleaning, allow top to cool before cleansing. Wash surface with a dampened cloth and smoothtop cleaner
conditioner. Use another clean damp paper towel to wipe off the cleaner. Use a dry paper towel, buff the smoothtop
to make sure all the cleaner conditioner is removed. The smoothtop cleaner conditioner provides a thin layer of
protective polish that helps to prevent scratching. Do not use a harsh cleanser or steel wool pad. For specific
problems, see below.
Caring for the smoothtop