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Guarantee
Once again we would like to thank you for buying
a Stratford multifuel boiler stove.
When you buy an Aarrow Fire, you are not only
buying a first class appliance - you are buying a
commitment from us to look after you and your
appliance for as long as you want.
Your Aarrow fire carries a decreasing guarantee
against manufacturing defects for a period of three
years from date of purchase providing the
registration card has been completed and returned
to Aarrow Fires, otherwise only a one year
guarantee will apply. The three years guarantee
applies to the main body of the fire, i.e. the steel
carcass and items fixed immovably thereto.
The external paint finish and thermostat carry a one
year guarantee.
Aarrow Fires Ltd., cannot guarantee items which
are susceptible to breakage or damage through
careless handling, dropping, etc., or through misuse
of the appliance by over firing, burning petroleum
coke, etc. Nor can the guarantee extend to
deterioration of parts through fair wear and tear.
Firebox linings, grate bars, fuel retainer bars,
baffle, gasketing materials and door glass are
therefore not covered by the guarantee.
The guarantee is conditional upon the appliance
being serviced and checked annually by a qualified
heating engineer, with documentation to be
retained and to be produced in the event of a claim
being made.
Claims are not valid where the installation does
not conform to appropriate Building
Regulations.
Parts will be repaired or replaced at the discretion
of Aarrow Fires Ltd. The price of replacement
shall be shared by the manufacturer and purchaser
as follows:
• During the first year of purchase the
manufacturer will pay 100% of the cost of parts
only.
• During the second year the manufacturer will pay
two thirds of the cost and the purchaser one third.
• During the third year the manufacturer will pay
one third of the cost and the purchaser two-thirds.
USE OF SPARE PARTS OTHER THAN
THOSE SUPPLIED BY AARROW FIRES LTD
WILL INVALIDATE THE APPLIANCE
GUARANTEE.
If your appliance proves to be defective as a
result of faulty materials or workmanship
during guarantee, we will repair or replace it
FREE OF CHARGE as long as the fire has been
installed according to the manuals instruction
and the Final Installation Check List on p29 has
been completed and signed by a suitably
qualified engineer at the time of installation.
All Guarantee periods commence on the date of
purchase and are non-transferable.
Our Guarantee is offered as an addition to your
statutory rights.
If you think your fire is not working correctly or in
the event of a breakdown, please call your local
dealer.
When you contact them, they will want to know:
1.Your Name, Address/Post Code and Telephone
Number
2.Serial Number
3.Clear and concise details of the fault
CUSTOMER REGISTRATION
See card enclosed
To guarantee the very best in after-sales service,
do not forget to complete and return your
Customer Registration Card within 14 days
(a stamp is required).
Just complete the form and return it to us to:
1. Benefit from our Guarantee.
2. Register your appliance for a full year's Parts
Guarantee.
Please contact us direct 01308 427234 if no
Customer Registration Card is included.
34 Stratford Tf & Ti Multifuel Boiler Stoves
GUARANTEE