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3Com Corporation LIMITED WARRANTY
3Com GBIC Transceivers
H
ARDWARE
3Com warrants to the end user (“Customer”) that this hardware product will be free from defects in workmanship
and materials, under normal use and service, for one (1) year from the date of purchase from 3Com or its authorized
reseller.
3Com’s sole obligation under this express warranty shall be, at 3Com’s option and expense, to repair the defective
product or part, deliver to Customer an equivalent product or part to replace the defective item, or if neither of the
two foregoing options is reasonably available, 3Com may, in its sole discretion, refund to Customer the purchase
price paid for the defective product. All products that are replaced will become the property of 3Com. Replacement
products may be new or reconditioned. 3Com warrants any replaced or repaired product or part for ninety (90) days
from shipment, or the remainder of the initial warranty period, whichever is longer.
YEAR 2000 WARRANTY
In addition to the Hardware Warranty stated above, 3Com warrants that each product sold or licensed to Customer
on and after January 1, 1998, that is date sensitive will continue performing properly with regard to such date data
on and after January 1, 2000, provided that all other products used by Customer in connection or combination with
the 3Com product, including hardware, software, and firmware, accurately exchange date data with the 3Com
product, with the exception of those products identified at 3Com’s Web site,
http://www.3com.com/products/yr2000.html, as not meeting this standard. If it appears that any product that is
stated to meet this standard does not perform properly with regard to such date data on and after January 1, 2000,
and Customer notifies 3Com before the later of April 1, 2000, or ninety (90) days after purchase of the product from
3Com or its authorized reseller, 3Com shall, at its option and expense, provide a software update which would effect
the proper performance of such product, repair such product, deliver to Customer an equivalent product to replace
such product, or, if none of the foregoing is feasible, refund to Customer the purchase price paid for such product.
Any software update or replaced or repaired product will carry a Year 2000 Warranty for ninety (90) days after
purchase or until April 1, 2000, whichever is later.
OBTAINING WARRANTY
S
ERVICE
Customer must contact a 3Com Corporate Service Center or an Authorized 3Com Service Center within the
applicable warranty period to obtain warranty service authorization. Dated proof of purchase from 3Com or its
authorized reseller may be required. Products returned to 3Com’s Corporate Service Center must be preauthorized
by 3Com with a Return Material Authorization (RMA) number or User Service Order (USO) number marked on the
outside of the package, and sent prepaid and packaged appropriately for safe shipment, and it is recommended that
they be insured or sent by a method that provides for tracking of the package. Responsibility for loss or damage does
not transfer to 3Com until the returned item is received by 3Com. The repaired or replaced item will be shipped to
Customer, at 3Com’s expense, not later than thirty (30) days after 3Com receives the defective product.
3Com shall not be responsible for any software, firmware, information, or memory data of Customer contained in,
stored on, or integrated with any products returned to 3Com for repair, whether under warranty or not.
Dead- or Defective-on-Arrival. In the event a product completely fails to function or exhibits a defect in materials or
workmanship within the first forty-eight (48) hours of installation but no later than thirty (30) days after the date of
purchase, and this is verified by 3Com, it will be considered dead- or defective-on-arrival (DOA) and a replacement
shall be provided by advance replacement. The replacement product will normally be shipped not later than three (3)
business days after 3Com’s verification of the DOA product, but may be delayed due to export or import procedures.
The shipment of advance replacement products is subject to local legal requirements and may not be available in all
locations. When an advance replacement is provided and Customer fails to return the original product to 3Com
within fifteen (15) days after shipment of the replacement, 3Com will charge Customer for the replacement product,
at list price.
Advance Replacement is provided for ninety (90) days, after which time it may be available for a specified fee. 3Com
will make commercially reasonable efforts to ship the replacement product not later than five (5) business days after
receiving the request for advance replacement, but may be delayed due to product availability or export or import
procedures. The shipment of advance replacement products is subject to local legal requirements and may not be
available in all locations. When an advance replacement is provided and Customer fails to return the original product
to 3Com within fifteen (15) days after shipment of the replacement, 3Com will charge Customer for the
replacement, at list price. This advance replacement is different from the fee-based Advance Hardware Replacement
Service, which is available as a contracted service offering.
INCLUDED SERVICES:
Telephone Support, with coverage for basic troubleshooting only, will be provided for ninety (90) days from the date
of purchase, on a commercially reasonable efforts basis. Please refer to the Technical Support appendix in the Getting
Started Guide for telephone numbers.
Telephone Support, with coverage for basic troubleshooting only, will be provided for ninety (90) days from the date
of purchase, on a commercially reasonable efforts basis. Please refer to the Technical Support appendix in the Getting
Started Guide for telephone numbers.
3Com’s Web and Bulletin Board Services provide 3Knowledgebase, bug tracking, documentation, release notes, and
some software maintenance releases at no charge.