We had a wood pellet stove installed a little over a month ago that has had one problem after another and has become real frustrating. The dealer installed it, flipped the manual to us, told us to read it and then left us hanging. We get a mountain of unburned pellets in the burn pot, so that shuts the unit down. We get a lot of soot build up in no time--so much so that the glass doors are completely covered in soot, not to mention the rest of the inside of the unit. One time the flame is very high, the next time it burns at a normal height. I've adjusted the air intake and that does no good. We were told a hopper of pellets would burn 24-36 hours. Right. We go through a 40-pound bag of pellets in 15 hours. The dealer has been out twice, adjusted this, tweaked that, started up the unit and it works fine, UNTIL about 12 hours later. Last night, after burning for probably 10 to 11 hours without a problem, AFTER ANOTHER service call from the dealer, I added pellets for the night. Nothing was adjusted or changed. The flame pot went dark, it over-filled with unburned pellets and wound up dumping probably a half-gallon buckets worth of pellets before shutting itself down. This is not what I spent over four grand for--to have a stove work one day out of the week. My opinion is this stove is a piece of junk and I would not recommend anyone purchasing one in the near future. My dealer told me this morning that it takes time to "tweak and adjust and get used to the unit." Fine. IF the damn thing would work for more than a day at a stretch then I would have the opportunity to 'tweak and adjust.' Does anybody have the phone number for Travis Industries? They don't list a phone number in their manual and I don't find it listed anywhere on their websites. I wonder why? I'm about ready to unhook this stove, pack it up in my truck, drive out to Washington state and shove it up somebody's ass.