Genie 1/2 hp model h6000a

Asked by Tricia on 12/18/2013 2  Answers

ManualsOnline posted an answer 5 years, 6 months ago

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0 OK so I ask for help over the phone for why my garage door will open and not close.  I call your customer service number 1888 35 Genie and got an answer that worked.  The right side of the garage door at the lower bottom the wire were disconnect or broken.  My tech guy repaired it and now it works wonderfully.
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0 Thank you for answering my call via the phone 1800 35 Genie.   Phone number above should be (1800) 35 GENIE.  My call was answered in a few rings and I was given the correct resolution for my problem with my garage door in less than a minute.  My garage door would automatically open but would not automatically close.  I was told by the representative that the wire on the bottom may be disconnected or damaged.  There are a set of wire on both lower sides of the garage door.  Ours were disconnected or broken on the right side.  We had it repaired and now the door works just fine.  I want to thank the rep that took our call.  It was  a lady.
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