I need help, I called the support person he said it's equevelent to the vx810 but I didn't find that model either, can you e-mail me i need help. my machine is grabbing the materal from the pressure plate, and the thread keeps breaking. I've got so many days to get some aprons done, and at this rate I'm in soooo much stress. Lori Loriangel60@yahoo.com 559-665-2575, please come to my aid