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FREQUENTLY ASKED QUESTIONS page 1 of 5
Who should I call for help?
Visit our web site at www.about-i-series.com.
To talk with a Tech Support representative, give us a call at 800-445-8299.
What if I forget my PIN?
Talk with a Tech Support representative at 800-445-8299 to get a temporary PIN.
What should I do if my power goes out?
Make sure your family is safe and don’t worry about the thermostat. Your thermostat automatically retains the time of day for
approximately two hours in the event of a power outage. All other programmed parameters are stored permanently in memory.
If your power is out for more than two hours, simply reset the clock when power returns.
What are balance points?
For a heating/cooling system where the 1st stage heating is a heat pump, balance points prevent the heat pump from operating when
the outside temperature is too cold. As the outside temperature drops, heat pump output increases along with the increasing heat
requirement for the home. The balance point temperature is reached when heat pump output and the home heating requirement
match. Supplemental heating is needed below the balance point temperature. Balance points differ according to climate, however
they typically range from 27ºF to 35ºF.
Why is the time/temperature/backlight flashing?
The time and date need to be set. From the Main Menu, go to Time & Day and enter the settings.
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