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14D2099
37
If the gas quality is bad, your pilot may not stay
lit, the burners may produce soot and the heater
may backfire when lit. If the gas quality or pressure
is low, contact your local gas supplier immediately.
WARNING
OBSERVED PROBLEM
ODS/pilot lights, but flame goes
out when control knob is re-
leased.
One or both burners do not light
after ODS/pilot is lit.
Burner backfires during com-
bustion.
Slight smoke or odor during ini-
tial operation.
Logs appear to smoke after ini-
tial operation.
Heater produces a whistling
noise when burner is lit.
No gas to pilot.
POSSIBLE CAUSE
1. Control knob not fully pressed in.
2. Control knob not pressed in long enough.
3. Manual shutoff valve not fully open.
4. Thermocouple connection loose at control
valve.
5. Pilot flame not touching thermocouple, which
allows thermocouple to cool, causing pilot
flame to go out. This problem could be caused
by either low gas pressure, or a dirty or par-
tially clogged ODS/pilot.
6. Thermocouple damaged.
7. Control valve damaged.
1. Burner orifice is clogged.
2. Burner orifice diameter is too small.
3. Inlet gas pressure is too low.
1. Manifold pressure is too low.
2. Burner orifice is clogged.
1. Burner orifice is clogged or damaged.
2. Burner is damaged.
3. Gas regulator defective.
1. Vapors from paint or curing process of logs.
1. Turning control knob to HIGH position when
burner is cold.
2. Air in gas line.
3. Dirty or partially clogged burners orifice.
1. LP-regulator shut down due to inlet pressure
too high.
REMEDY
1. Press in control knob fully.
2. After ODS/pilot lights, keep control
knob pressed in for 30 seconds.
3. Fully open manual shutoff valve.
4. Hand tighten until snug, then tighten
1/4 turn more.
5. Contact local gas company.
6. Replace thermocouple.
7. Replace control valve.
1. Clean burner or replace burner orifice.
2. Replace burner orifice.
3. Contact qualified service person.
1. Contact local gas company.
2. Clean burner or replace burner orifice.
1. Clean burner or replace burner orifice.
2. Replace burner.
3. Replace gas regulator.
1. Problem will stop after a few hours of
operation. Run the heater with the
damper open if you have one, or open a
window for the first few hours.
2. Log heater is intended to be smokeless.
Turn OFF heater and call qualified ser-
vice person.
1. Turn control knob to LOW position and
let warm up for a minute.
2. Operate burner until air is removed from
line. Have gas line checked by local gas
company.
3. Clean burner or replace burner orifice.
1. Verify LP tank regulator is installed and
set at 11" to 13" w.c.
2. Replace regulator on heater.
TROUBLESHOOTING