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For Help, call 1-800-35-GENIE or visit www.geniecompany.com
General Troubleshooting (Always Check the Status LED Light)
Problem What To Do
Opener does not run 1. Check power source.
from Remote Control A. If Opener is connected to an outlet
:
•
Plug a working lamp into outlet used for Power Head.
•
If lamp glows, power source and outlet are OK.
•
If not, check fuse or circuit breaker or non-compatible GFCI.
NOTE: A licensed electrician must replace non-compatible GFCI’s.
B. If Opener is connected to a wiring box:
•
Check that fuse is not blown, or circuit breaker is on and not tripped or off.
•
If still no power, have a licensed electrician check circuit and wiring.
2. If Power Source is OK
:
•
Check
Power Head Terminal connections
(
Wall Console
Installation on
Assembly & Installation Poster
),
tighten if loose
.
•
Check
connections at Wall Console Terminals, tighten any loose connections.
Have a Genie Factory Authorized Dealer check that Ribbon Cable between Controller Board and Motor Drive
Board is properly connected to Connectors on Circuit Boards, or call Customer Service at 1-800-35-GENIE.
Door Opener starts
•
Check Wires to ensure that they are not cut (Stapes can cut insulation and short Wires).
for no apparent reason Replace any shorting Staples and shorted Wires.
•
Was Remote Control lost or stolen? If so, erase all Remote Control codes from Receiver’s memory
and reprogram for remaining remote controls. (See Erase All Receiver Memory on page 8).
•
Ensure that no Buttons are stuck “pushed-in” on Wall Console or any Remote Controls.
Door starts down, then
•
Check Close Limit Switch setting (see Set Limit Switches and Force Controls on page 7).
stops before it is Adjust as needed.
completely closed
•
Check for shorted Wires.
•
Check garage door for binding.
Door starts down, then
•
If a new installation, check Door Arm position.
stops and goes back up
•
Check operation of Contact Reverse function.
•
Check Safe-T-Beam® System for beam obstruction or misalignment of Lenses.
•
Check Safe-T-Beam® System diagnostic code.
•
Check Close Force adjustment (see Set Limit Switches and Force Controls on page 7). Adjust as needed.
•
Check garage door for binding.
Door will only run closed
•
Check Open Limit Switch for a short circuit and for proper wiring.
•
Check Open Force adjustment (see Set Limit Switches and Force Controls on page 7). Adjust as needed.
•
Check condition of garage door and door spring(s).
•
WARNING: If you suspect a problem with the garage door hardware or springs, contact a Genie
Factory Authorized Dealer for service, or contact Customer Service at 1-800-35-GENIE.
Door will only run open
•
Check Safe-T-Beam® System as detailed in the Safe-T-Beam® System Self-diagnostic Troubleshooting Chart
(see Safe-T-Beam® System Self-diagnostic Troubleshooting Section on page 13).
•
Check Close Limit Switch for a short circuit and for proper wiring.
•
Check Close Force adjustment (see Set Limit Switches and Force Controls on page 7). Adjust as needed.
Lights will not go out
•
Disconnect Wires connected to Wall Console. (Wall Console Installation on Assembly & Installation Poster).
Check their condition and either replace or reconnect.
•
Until a replacement Wall Console can be obtained, disconnect Wall Console and use only Remote Controls
o r W ir e l es s K eypad to o pe r a te O p ener.
Door starts up, but stops
•
Check (ensure) that garage door and Opener are in good repair, properly lubricated, and properly
before it is balanced as detailed in Maintenance Section.
completely open
•
WARNING: If you suspect a problem with the garage door hardware or springs, contact a Genie
Factory Authorized Dealer for service, or contact Customer Service at 1-800-35-GENIE.
•
Check Open Limit Switch for a short circuit and for proper wiring.
•
Check Open Force adjustment (see Set Limit Switches and Force Controls on page 7). Adjust as needed.
Operator runs, but door
•
Ensure Magnetic Carriage Assembly is engaged to Rail Drive Screw (see Install Magnetic Carriage Assembly
does not move onto Rails on page 10).
•
Check Force adjustment (see Set Limit Switches and Force Controls on page 7). Adjust as needed.
•
Check that all sections of Rail Drive Screw are turning when Motor runs. If not:
– Check condition (not cracked, split, or broken) and placement of Coupler. Replace as needed.
– Check condition (not cracked, split, or broken) and placement of Collar and Clip. Replace them
as needed.
Wall Console Vacation
•
Ensure Magnetic Carriage Assembly is in contact with Close Limit Switch.
Lock function does
•
Check when door is fully closed, that Carriage activates Close Limit Switch. If not, adjust position of Close
not work Limit Switch (See page 7).
continued on next page