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Operating Instructions Safety InstructionsCustomer Service Troubleshooting Tips
About the water softener system.
Service: Control/Softener, Service Checkout Procedure
If you are not getting soft water, and an error code is not displayed, use the procedures below to
find the problem. First make the following visual checks.
VISUAL CHECKS:
Is there electrical power to the outlet the water softening system transformer
is plugged into?
Is there sufficient salt in the storage tank? The tank should be at least 1/3 to
1/2 full of salt.
Is the softener bypass valve directing water for soft water service?
Is the valve drain hose open to the drain, not more than 8′ above the
softener, and unobstructed?
If you do not find a problem with the visual checks, continue below.
4
3
2
1
ERROR CODE DISPLAYED ERR 01 ERR 02 ERR 03 ERR 04 ERR 05
POSSIBLE DEFECT
• motor • position • motor • position • control
inoperative switch inoperative switch or (PWA)
or wiring wiring
harness harness
• wiring harness • control • control • control
or connection (PWA) (PWA) (PWA)
to switch
• position switch
• control (PWA)
Service: Electronic Demand Time Features and Service
To remove an error code: (1) Unplug transformer.
(2) Correct defect.
(3) Plug transformer in.
(4) Wait for at least 6 minutes. The error code will return if the reason
for the error code was not corrected.
NO SOFT
WATER
CONTROL SHOWS
WRONG TIME AND DAY,
AND/OR IS FLASHING.
CONTROL
DISPLAY
BLANK.
CONTROL DISPLAY SHOWS
CORRECT TIME AND DAY
AND IS STEADY.
Check electrical
power to control
(outlet, transformer,
power cable, all
connections).
Do manual
diagnostics.
NO POWER
POWER OK
REPAIR AS
NEEDED
CONTROL
DEFECTIVE
Do manual
diagnostics to
verify proper
function.
Electrical power was off.
Reset the correct time of
day.
Investigate reason for
power loss.