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26Helpline 1-800-282-2886
ENGLISH
Problem Solving
CAUTION: Turn off the switch and unplug the electrical cord before servicing.
Problem Cause Solution
Motor will not start. Power Plug
On/Off Switch
Thermal Cut Off
• Push plug securely into outlet.
• Try another outlet.
• Check circuit breaker.
• Turn on/off switch to |.
• Refer to page 2.
Motor suddenly stops. Thermal Cut Off • Refer to page 2.
Does not clean carpet or bare
floor
Dust Cup and Filter(s)
Belt
Brush Roll
Hose
Bare Floor Setting
Cleaner Height Setting
Clear tube blockage
• Empty the dust cup and/or change the filters.
Hint: If picking up fine dust, the dust cup may
not look full, but a fine substance tends to
reduce suction when it blocks airflow through
the foam filter. Make sure the foam filter is
installed properly.
• Replace a cut, or out of shape belt.
• Clean hair and thread from bristles and end
cap area. Replace brush roll if bristles are
worn.
• Remove any clogs from the hose that restrict
the airflow. See pages 21-22.
• For bare floor cleaning, make sure brush roll
control is in bare floor position.
• For carpet use-make sure proper level is
selected, for barefloor-barefloor is selected.
• See pages 21-22.
No suction at the end of the hose Dust Cup and Filter(s)
Hose
Clear tube blockage
• Empty the dust cup and/or change the filters.
Hint: If picking up fine dust, the dust cup may
not look full, but a fine substance tends to
reduce suction when it blocks airflow through
the foam filter. Make sure the foam filter is
installed properly.
• Remove any clogs from the hose that restrict
the airflow. See pages 21-22.
• Check hose for cuts or holes.
• See pages 21-22.
Headlight is not working Light bulb • Replace light bulb. See page 23.
Noise from the brush roll area Brush roll
Belt
• Remove base plate and clean debris from the
brush roll compartment.
• Replace a cut or out of shape belt.
Cleaner is hard to push Cleaner Height Setting
Belt
• Turn adjustment knob to a higher position.
• Replace a cut or out of shape belt.
Brush roll with not turn Belt • Replace a cut or out of shape belt.
Does not clean carpet or floor Cleaner height setting • Try alternate height settings.
Handle will not release Handle release pedal • Step on outer edge of pedal to release.