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Maintenance and service
4 Maintenance and service
The unit should be checked once a year by a gas
technician. If repairs are needed, the repairs should be
done by a gas technician
To remove front cover
B Remove plastic decals on front panel (Page 5, Fig.
4).
B Loosen the two Philips head screws located behind
decals.
B Lift front cover panel upward and remove.
Systems and parts that should be checked at
least once a year
Reference diagrams on pages 29 and 30.
• Venting system
• Burners -see page 29 for observation window
• Manual operation of the pressure relief valve to insure
correct operation
• Periodic cleaning of the water filter screen, see Fig.
24, chapter 2.13.
• Flushing the heat exchanger with a descaling
solution if mineral build up is evident. Scale build up
will shorten the life of the water heater, descale heat
exchanger thoroughly and repeat annually depending
on mineral content of ground water.
5 Troubleshooting
Introduction
The GWH-635-ES burner is activated by a water flow
valve. Numerous water related problems can cause this
water valve to malfunction such as: Insufficient water
flow volume to activate the burners at its minimum flow
requirement; Dirt in the water flow valve causing it to
malfunction; Sediment build-up in faucet aerators, or
shower heads; Uneven pressures between cold and hot
(with single lever mix valves); and Plumbing crossovers.
These water flow related problems can cause the
heater to deliver less than its full output, or to fail to
ignite or to shut down completely.
Problems stated below in upper case and in bold face
should be investigated when there is a problem with the
performance of the water heater but there is NO error
code on the heater's LCD display or wireless remote
control.
Any failures that result in a displayed error code are
referenced on page 26. A Functional Scheme of the
GWH-635-ES is detailed on page 28. If there is a
problem with the installation, venting or operation of the
unit, the heater will communicate the source by these
error codes.
BURNERS DO NOT IGNITE WHEN HOT WATER IS
TURNED ON
• Cold incoming water connection made to
wrong side of heater
Make sure cold water inlet connection is plumbed to
the right side of heater when facing unit
• Water flow rate at hot water tap is too low
A minimum of 0.8 gallon/minute (3 l/m) is required to
activate the heater
• Cold water inlet filter screen is dirty
Remove water inlet filter screen and clean. The
screen is located at the inlet connection to the water
heater, disconnecting the main cold supply line at the
heater is required. Check and clean faucet aerator
screens too.
• Crossover in plumbing
The heater activates when there is sufficient water
flow through its water valve, a minimum of 0.8 gallon/
minute (3 l/m) is required. If there is a crossover in the
plumbing, the necessary hot water flow rate through
the unit may not be reached, even though the flow at
the hot water tap is sufficient. A plumbing crossover
can be caused by a failed washer at a single lever
faucet, incorrect plumbing or a faulty mixing valve in
the piping. The crossover will create a back pressure
on the water heater and prevent an adequate flow of
water through it. To confirm there is no crossover in
the plumbing, shut off the cold water supply feed to
the water heater. Individually open each of the hot
water taps. There should be no water flowing under
a constant pressure. If there is a constant flow of
water then the plumbing crossover must be
corrected before the heater can operate properly.
WATER IS TOO HOT
• Temperature selection too high
Lower temperature adjustment on heater or wireless
remote control accessory, see chapter 3.2.
WATER IS NOT HOT ENOUGH
• Temperature selection too low
Increase temperature adjustment on heater or
wireless remote control accessory, see chapter 3.2
• Btu input is too low due to inadequate gas line
sizing
See specifications in chapter 2.10 - 2.12. The
GWH-635-ES requires adequate gas pressure to
reach desired temperatures, to compensate for
inadequate gas supply or lack of gas pressure the
GWH-635-ES will effectively reach the selected
output temperature by reducing the hot water flow
rate. Its motorized water valve makes this adjustment
• Cold water is mixing with the hot water outlet
(crossover)
Warning: Always turn off the electrical
power supply, turn off the manual gas
valve and turn off the manual water
control valves whenever servicing.