Help Requests

Dyson Vacuum Cleaner Ball DC25

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Can You Help With These Problems?

  • Posted by ed_alicefrancis on Apr 12th, 2014 at 7:13pm

    The red button is turning on the brush and the vac
    The red button is turning on the brush and the vacuum doesn't turn on at all
  • Posted by drtaylor2006 on Apr 9th, 2014 at 4:30pm

    I lost my manual for the dyson dc25 took out wand
    I lost my manual for the dyson dc25 took out wand and don't remember how to put back in any suggestions
  • Posted by michael26 on Apr 6th, 2014 at 1:17am

    How often should you check the filters
    How often should you check the filters
  • Posted by sirbentleyboy on Apr 5th, 2014 at 5:33pm

    The gray button on the DC 25 is to turn the brush
    The gray button on the DC 25 is to turn the brush roll off and back on correct? You are not to use the red button because it will turn the vacuum off. I realize when it comes back on the brush roll will be on but that red button is to be pushed to turn the vacuum on and off right? My husband and …
  • Posted by corinnehamilton01 on Apr 1st, 2014 at 1:12pm

    Is the handle meant to move up and down or fit nic
    Is the handle meant to move up and down or fit nice and tight??
  • Posted by dalbert2911 on Feb 14th, 2014 at 11:00am

    Half of the ball came off don't know how to put ba
    Half of the ball came off don't know how to put back
  • Posted by katcurry on Feb 6th, 2014 at 8:16am

    Wand lost suction
    Wand lost suction and keeps caving in at the top of the hose. How can I reverse the air and blow it out to be sure there are no clogs?
  • Posted by Velma Joyce Stephens on Jan 19th, 2014 at 4:22pm

    iWhat will make my vac shut off I turned it on and
    iWhat will make my vac shut off I turned it on and in two min it shut off
  • Posted by susannmueller on Jan 10th, 2014 at 4:51pm

    Troubleshoot DC25 brush not turning
    Troubleshoot DC25 brush not turning
  • Posted by efisher25 on Dec 13th, 2013 at 2:13am

    Unable to remove old hose at base of dyson. Can't
    Unable to remove old hose at base of dyson. Can't find the clip that they refer to
  • Posted by ballardshreve on Jul 25th, 2013 at 1:14am

    Ball js jammed will not roll
    Ball js jammed will not roll
  • Posted by calais.chantel on Jun 13th, 2013 at 4:56pm

    my dyson 25 only comes on when I put the arm down
    my dyson 25 only comes on when I put the arm down
  • Posted by dirirk55 on May 3rd, 2013 at 9:13pm

    putting the wand back in the tube.
    when I finished vacuuming I could put the wand back in the tube. Please help.
  • Posted by jayneatkinson64 on Apr 21st, 2013 at 1:36pm

    Ball jams when in use
    When I'm hoovering the yellow ball jams and won't roll anymore feels like its catching on something but can't see why
  • Posted by Kelsey Wilkerson on Apr 3rd, 2013 at 8:02pm

    Power button DC25
    I am unable to power the vacuum on...the red power button will not stay depressed. If I don't hold it down, the power won't stay on.
  • Posted by jambg5 on Mar 1st, 2013 at 4:50pm

    the wheels will not go down so it can sit up, what
    the wheels will not go down so it can sit up, what do I do?
  • Posted by Arlee Newton on Feb 5th, 2013 at 9:15pm

    Hi my DC25 dyson is not sucking up from the wand,
    Hi my DC25 dyson is not sucking up from the wand, I have cleaned the filters checked for blockages to no avail, I have taken the cannister off and turned the machine on and there is great suction there, any suggestions is greatly appreciated
  • Posted by west1946 on Feb 5th, 2013 at 6:44am

    The solid extension wand on my DC 25 has gone down
    The solid extension wand on my DC 25 has gone down inside the flexible hose and through a little hinged door at the bottom. It's as if the solid extension is too long. How can that happen? What can I do about it?
  • Posted by Kathryn L. Shah on Dec 21st, 2012 at 9:20pm

    dc-25 cant stay upright
    dc-25 cant stay upright
  • Posted by jeanettetannock on Nov 30th, 2012 at 10:59am

    Hose
    I cannot get the hose out to put new 1 in

    Can you help plz?
  • Posted by sharenmasters on Nov 6th, 2012 at 2:06pm

    Hi I have a dyson dc25 ball and i use to be able t
    Hi I have a dyson dc25 ball and i use to be able to use the wand to do the stairs and then go straight into the upstairs bedrooms without having to re attach the handle you can use normal hoover with small handle and also switch to wand this is now not working properely I can use the wand but when …
  • Posted by none on Sep 30th, 2012 at 11:06am

    the hose will not come out
    the hose will not come out
  • Posted by jmfscb on Sep 7th, 2012 at 12:03am

    I can't get the vacuum to stand upright. help!
    I can't get the vacuum to stand upright. help!
  • Posted by craftygardener on Aug 11th, 2012 at 6:57am

    how do you get the extension wand back in the hand
    how do you get the extension wand back in the handle?
  • Posted by dwallis55 on Aug 10th, 2012 at 1:49pm

    my Dyson vacuum brush is not turning
    my Dyson vacuum brush is not turning
  • Posted by kristytotman on Jul 28th, 2012 at 6:38pm

    how do you put vacuum back together
    how do you put vacuum back together
  • Posted by wildmanj on Jul 15th, 2012 at 5:22am

    how do you clear a blockage
    how do you clear a blockage
  • Posted by michellefcox on Jul 10th, 2012 at 2:16pm

    I cannot put the Hoover back together now that I'v
    I cannot put the Hoover back together now that I've changed the bottom filter of mydc19
  • Posted by benny11354 on Jun 14th, 2012 at 2:32pm

    how do i change the drive belt on DC25 dyson clean
    how do i change the drive belt on DC25 dyson cleaner
  • Posted by jim.cruicky on May 1st, 2012 at 1:49pm

    how do you change the brush on the
    how do you change the brush on the
  • Posted by smassie on Apr 28th, 2012 at 11:57am

    my dc25 blows warm air is this normal
    my dc25 blows warm air is this normal
  • Posted by tricia.wyattearp.martin21 on Apr 25th, 2012 at 2:39pm

    I cannot understand the colored operating guide or
    I cannot understand the colored operating guide or the figures it uses to describe operations. Do you have just a plain manual I can read - e.g. there is a small furniture attachment with a rotating brush and I have no idea how to affix it let alone use it. The Vacuum head does great with pet hair…
  • Posted by sellis5137 on Apr 6th, 2012 at 10:22pm

    the cleaner bar does not snap into place
    the cleaner bar does not snap into place
  • Posted by sellis5137 on Apr 6th, 2012 at 8:57pm

    hoiw to attach vaccum brush head on dyson 25
    hoiw to attach vaccum brush head on dyson 25
  • Posted by vnogar on Feb 23rd, 2012 at 9:50pm

    How do you reconnect and store wand after you have
    How do you reconnect and store wand after you have used it?
  • Posted by marykaytaylor on Jan 29th, 2012 at 12:41pm

    I cannot take the top piece off by clicking the bu
    I cannot take the top piece off by clicking the button so that I can use the exttensions to vacuum the furniture. The directions make it look easy but it will not come off with a click of the button even by pulling it hard.
  • Posted by gcarter2 on Jan 20th, 2012 at 5:30pm

    I can't get the metal tube to go down in the shaft
    I can't get the metal tube to go down in the shaft so the top cap closes on top. What button do you push to all the 3' tube to go down????



    HELP, HELP!!!



    gcarter2@woh.rr.com
  • Posted by pcarpenterhomes4u on Dec 19th, 2011 at 11:53am

    how does the beater bar connect to do carpets?
    how does the beater bar connect to do carpets?
  • Posted by dave.leishman1 on Nov 30th, 2011 at 3:30pm

    The brush on my Dyson DC25 no longer functions. Wh
    The brush on my Dyson DC25 no longer functions. What can be done to fix s problem?
  • Posted by Virginia Troglia on Nov 23rd, 2011 at 4:16pm

    the brush is not spinning
    the brush is not spinning
  • Posted by cmj12839 on Nov 20th, 2011 at 2:20am

    How come rollers don't stay down after lowering ha
    How come rollers don't stay down after

    lowering handle, or should they?
  • Posted by tariabbott on Oct 23rd, 2011 at 1:29pm

    while using the vacuum it just shut off I thought
    while using the vacuum it just shut off I thought maybe I needed to empty it so I did and then the power button would not stay on. any ideas?
  • Posted by fabianlinda15 on Sep 15th, 2011 at 1:02pm

    Just bought the cleaner and I have no suction in t
    Just bought the cleaner and I have no suction in the hand held hose part.
  • Posted by boovenme on Sep 1st, 2011 at 9:40pm

    the brush isnt spinning
    the brush isnt spinning
  • Posted by tanmanrick on Aug 2nd, 2011 at 2:00pm

    I have a Dyson DC25. I clean it every 3 months . I
    I have a Dyson DC25. I clean it every 3 months . I was cleaning the cyclone area and took apart the top where there is 4 screws and then there is a rubber gasket with holes in it can you order this part. I have checked the parts and it does not show this one. Need help! Tanman
  • Posted by tovijones on Jul 8th, 2011 at 7:43am

    front roller on dc25 not revolving
    front roller on dc25 not revolving
  • Posted by aliciataylor1 on Jul 2nd, 2011 at 2:14pm

    The vaccum stand will not work
    The vaccum stand will not work
  • Posted by drew.mulcaster on Jun 15th, 2011 at 8:28am

    spring in telescope came out. How do I fix this?
    spring in telescope came out. How do I fix this?
  • Posted by lahmon6 on Mar 13th, 2011 at 1:08pm

    no suction
    daughter bought a dyson dc-25 took it home put it together and now has no suction she put it together is their something she is forgetting to remove//
  • Posted by vadehras on Feb 25th, 2011 at 10:52am

    The rotating brush in front is not moving
    The front rotating brush is not moving when vacuum cleaner is turned on. What could be the problem?
  • Posted by devirs on Feb 9th, 2011 at 5:45pm

    Brand new Dyson D25
    Now that I got it assembled, I don't know how to get hose released so I can use attachments.
  • Posted by dpgjmg452 on Feb 8th, 2011 at 2:40pm

    clogged dyson
    someone vacuumed up wet salt. I took it apart, let it sit a week or so to dray off, now the floor sweeper is clogged. Cant find the manual, thought I'd try here
  • Posted by mbrumels on Feb 3rd, 2011 at 10:04am

    how to get the brush to rotate
    the brush does not rotate on the vacuum
  • Posted by keeker00 on Feb 2nd, 2011 at 10:01am

    Extension wand will not go down
    I pulled out the extension wand...now it appears locked and won't go down.

    Please help before my husband breaks it trying to get it to go down!
  • Posted by hjones5056 on Jan 31st, 2011 at 12:56pm

    Front roller not turning under power
    The front roller is not turning under power and the switch with the roller image does not affect this
  • Posted by gerdamae on Jan 20th, 2011 at 5:07pm

    I can't insert the bottom filter into the ball
    I can't insert the bottom filter into the ball
  • Posted by medrecwiz on Jan 12th, 2011 at 2:50pm

    I cannot get the foot rest to stay down so the vacuum cannot stand upright.
    Why doesn't the vacuum cleaner foot rest work. It got stuck and will not work
  • Posted by kcjunque on Jan 10th, 2011 at 10:06pm

    What Drives the brush?
    The brush won't turn on my new Dyson DC25
  • Posted by kdkinzle on Dec 5th, 2010 at 7:37pm

    brush bar inoperative
    Describe Your Dyson DC25 Vacuum Cleaner Problem...
  • Posted by ddixon on Nov 13th, 2010 at 3:08pm

    Brushes do not turn.
    Describe Your Dyson DC25 Vacuum Cleaner Problem...
  • Posted by chand2 on Nov 10th, 2010 at 11:05am

    How do I get brush to rotate after checking for obstructions
    I took teh brush apart and put it back together, no obstruction, but it won't rotate automatically.
  • Posted by judewilson2000 on Nov 6th, 2010 at 4:34pm

    how to reset the carpet power head
    caught something in the power head. Now i just need to know how to reset to use the power head again.
  • Posted by riyazbashir on Oct 30th, 2010 at 11:20am

    the ball gets very very hot with claening and suction is significantly less
    Describe Your Dyson DC25 Vacuum Cleaner Problem...
  • Posted by bebe281 on Oct 11th, 2010 at 2:48pm

    dysib dc 25
    I dont know whitch setting to use for hardwood floor and carpet

    I have a red and grey please help
  • Posted by jonreedministries on Sep 8th, 2010 at 11:12am

    Brush won't turn
    Brush is not turning. I can turn it with my hand and I have removed it and put it back. It still won't turn
  • Posted by brnchuch on Aug 23rd, 2010 at 6:13pm

    Model DC25 Vacuum starting problem
    In early April 2010, we purchased a model DC25.and from day one have had problems getting it to start. Was returned to your repair facility in Buffalo NY in July. Returned to us at least 10 days later with no thanks to UPS delivery service. Worked OK first few times and back uinto the hard to sta…
  • Posted by acfick on Jul 23rd, 2010 at 5:18pm

    retracting the extension into the hose
    cannot get the extension back into the hose.
  • Posted by freemidget on May 20th, 2010 at 7:09pm

    How to stand upright?
    Can't get it back into the standing position, have tried everything, afraid if I apply to much pressure in that area it will break.

    Please Help!!!
  • Posted by lumichaels on May 14th, 2010 at 9:25am

    DC 25 all floors vacuum cleaner
    Need help with assembly. The sketch included with the vacuum aren't clear to us. Where can I get detailed instruction sheet?
  • Posted by cahintzman on Mar 19th, 2010 at 12:49pm

    Dyson D25
    I want to get the clear plastic cylinder off to wash it. How do I do that. I cannot find my manual.
  • Posted by ladylinda23 on Feb 25th, 2010 at 7:01am

    How to use
    I've got a new Dyson DC25 Rollerball and have taken out the extension to use but can't put it back together again, seems as if the solid extension is locked into the RED clip - can anyone help please
  • Posted by giletto.anthony on Feb 14th, 2010 at 2:07pm

    brush bar
    I removed the brush bar aas the inst. man. says --- when i attempt to return it it wil not fully engage to the post on right side
  • Posted by lowie on Dec 26th, 2009 at 3:12pm

    dyson dc25
    Removed handle to get corners and can not get it back together, can not find manual, please help
  • Posted by lowie on Dec 26th, 2009 at 3:12pm

    dyson dc25
    Removed handle to get corners and can not get it back together, can not find manual, please help
  • Posted by jillysthom on Jan 7th, 2009 at 7:46pm

    reset
    where is the reset button on the dc 25?
  • Posted by ronnieconnie1 on Dec 21st, 2008 at 7:50pm

    spring problem
    I just bought a DC25 and when I put it together a spring in the handle popped out. It's where the extenstion handle goes in and out. We have put it back in but not sure if we have it in correctly or not. The extention handle cap will not stay closed over red part. The manual does not explain anythin…
  • Posted by samiha10 on Oct 27th, 2008 at 6:48pm

    brushes
    brushes won't move.

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